telesales Agent

Company Description Proleaders Company – شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through tailored learning programs. The company designs innovative and effective training that aligns with labor market needs and supports learners in achieving their professional and educational goals. Its expert trainers bring extensive experience across linguistic, administrative, and technical fields, delivering knowledge in an interactive and engaging way. All programs are based on modern educational methods and best practices, with a strong focus on practical application and measurable results. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs with professionalism.
Role Description The Telesales Agent role is a full-time, on-site position based in Giza. The Telesales Agent will make outbound and receive inbound calls to promote training programs, explain offerings, and convert leads into enrolled participants. Responsibilities include understanding customer needs, presenting suitable training solutions, handling inquiries, and providing accurate information about courses, schedules, and pricing. The role involves maintaining customer records, following up on prospects, supporting existing clients, and collaborating with the training and marketing teams to achieve sales targets. The Telesales Agent will also contribute to customer satisfaction by delivering professional service and collecting feedback to improve offerings.
Qualifications

• Strong Communication skills, including clear phone manner, active listening, and the ability to explain training programs effectively.
• Customer Service and Customer Support abilities to handle inquiries, resolve issues, and maintain a positive client experience.
• Sales skills, including telesales techniques, lead conversion, negotiation, and working toward defined targets.
• Interest or experience in Training and education services, with the ability to understand and present learning solutions.
• Basic computer literacy and familiarity with CRM or call management systems.
• Ability to work on-site in Giza and manage a high volume of calls efficiently.
• Prior telesales, call center, or customer-facing experience is preferred.
• High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage.
• Proficiency in Arabic; good command of English is a plus.