Telesales Agent(Female)

Key Responsibilities:

• Promoting products/services:Telesales Representatives inform potential and existing customers about company offerings, highlighting features and benefits to generate interest.
• Building customer relationships:They establish rapport with customers, understand their needs, and tailor sales approaches to meet those needs effectively.
• Meeting sales targets:They are responsible for achieving daily, weekly, or monthly sales quotas, often measured by the number of successful sales or revenue generated.
• Handling customer inquiries:They answer questions about products, services, pricing, and promotions, providing clear and accurate information.
• Managing sales process:This includes initiating calls, presenting information, handling objections, and closing sales, often using sales scripts and call strategies.
• Maintaining customer records:They update customer information, track interactions, and manage sales data using CRM systems or other designated tools.
• Providing excellent customer service:They strive to ensure customer satisfaction by addressing concerns, resolving issues, and fostering positive interactions.
• Following up on leads:They may follow up on leads generated by other teams or marketing campaigns, converting them into sales opportunities.
• Staying informed:They keep up-to-date with product knowledge, sales techniques, and market trends to effectively engage with customers.

Skills and Qualifications:

• Communication skills:Excellent verbal communication, active listening, and persuasive speaking are essential.
• Sales skills:Proven ability to close sales, handle objections, and build rapport with customers.
• Product knowledge:A thorough understanding of the products or services being sold is crucial.
• Customer service skills:Ability to address customer needs, resolve issues, and ensure satisfaction.
• Time management and organization:Effectively managing call volume, following up on leads, and meeting deadlines is vital.
• Resilience and positive attitude:Telesales can involve rejection, so the ability to stay positive and persistent is important.
• Technical skills:Proficiency with CRM systems, dialers, and other sales technologies.
• Experience:Prior experience in telesales or a related sales role is often preferred.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person