Telesales & Reservation Executive

To handle high-volume outbound calls, convert leads into bookings, and ensure all enquiries and reservations are accurately updated in the system for B2B and B2C customers.

Key Responsibilities

Telesales & Lead Management

• Make outbound calls per day (new leads + follow-ups).
• Handle enquiries from phone, WhatsApp, email, website and social media.
• Qualify leads, explain packages, and convert enquiries into confirmed bookings.
• Maintain professional, friendly and clear communication in English at all times.

Reservations & Ticketing

• Coordinate flight, hotel and holiday package reservations with suppliers and internal teams.
• Support ticketing and re-issuance as required (where applicable).
• Prepare and share quotations, itineraries and confirmations with clients.

Customer Service & Follow-Up

• Manage basic call centre and chat support, ensuring quick and polite responses.
• Do timely WhatsApp/email follow-ups for pending and hot leads.
• Handle simple complaints or issues and escalate to the manager where needed.

System & Reporting

• Update all leads, calls, follow-ups and bookings in the Master Data / CRM on the same day.
• Support daily/weekly sales and lead reports for management.
• 2–3 years’ experience in telesales / call centre / customer service (travel industry preferred).
• Basic knowledge of travel reservations / ticketing is an advantage.
• Good computer skills and fast learner on new systems
• Energetic, positive, and high follow-up discipline.

Job Types: Full-time, Permanent, Contract