Telesales Team Lead (FinTech Industry)

We are looking for a highly motivated and experienced Telesales Team Lead with a strong background in the FinTech or financial services industry. The ideal candidate will be responsible for leading a telesales team, driving performance, achieving sales targets, and ensuring smooth day-to-day operations.

Key Responsibilities

• Lead, mentor, and motivate the telesales team to meet daily, weekly, and monthly targets.
• Monitor team performance, provide regular feedback, and conduct performance evaluations.
• Manage and distribute incoming leads efficiently, ensuring quick follow-ups and conversions.
• Train team members on sales scripts, product knowledge, objection handling, and customer communication.
• Track KPIs and prepare daily/weekly reports for management.
• Ensure adherence to compliance, quality checks, and company sales processes.
• Resolve escalations, improve customer experience, and handle critical client calls when required.
• Identify gaps in performance and implement strategies for improvement.
• Work closely with marketing and operations teams to improve lead quality and sales workflow.

Requirements:

• Minimum 2–4 years of telesales experience, with at least 1 year in a Team Lead role.
• Mandatory experience in FinTech/Loans/Credit/Financial services.
• Strong leadership skills with the ability to inspire and manage a team.
• Excellent communication, negotiation, and people-management skills.
• Ability to work in a fast-paced, target-driven environment.
• Familiarity with CRM systems and sales tracking tools.
• Strong problem-solving skills and a customer-first mindset.

What We Offer:

• Competitive salary: AED 3,500 – 5,000
• Performance-based incentives
• Growth and leadership opportunities
• Supportive and collaborative work culture

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month