Teller

About the Role:

As a Teller, you will play a crucial role in providing exceptional customer service while handling various banking transactions. Your primary responsibility will be to accurately process deposits, withdrawals, and payments, ensuring that all transactions are completed efficiently and securely. You will also be responsible for identifying customer needs and promoting bank products and services that can enhance their financial well-being. Additionally, you will maintain a balanced cash drawer and adhere to all regulatory and compliance requirements. Ultimately, your contributions will help foster customer loyalty and trust in our banking institution.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a banking or financial environment.
• Strong numerical and cash handling skills.

Preferred Qualifications:

• Associate's degree in finance, business, or a related field.
• Experience with banking software and technology.
• Bilingual abilities to assist a diverse customer base.

Responsibilities:

• Process customer transactions including deposits, withdrawals, and loan payments with accuracy and efficiency.
• Provide excellent customer service by addressing inquiries and resolving issues in a timely manner.
• Promote bank products and services to customers, identifying opportunities to enhance their banking experience.
• Maintain a balanced cash drawer and ensure compliance with all security and regulatory policies.
• Assist in the training of new tellers and support team members in achieving branch goals.

Skills:

The required skills for this position include strong attention to detail and numerical proficiency, which are essential for accurately processing transactions and maintaining a balanced cash drawer. Excellent communication and interpersonal skills will be utilized daily to provide outstanding customer service and to effectively promote bank products. Problem-solving skills will come into play when addressing customer inquiries and resolving issues efficiently. Additionally, familiarity with banking software will enhance your ability to perform transactions and manage customer accounts. Preferred skills, such as bilingual abilities, will allow you to connect with a broader range of customers, further enriching their banking experience.