Teller - Member Services - Full-time

Teller / Member Experience Representative

Location: We’re currently hiring for our location in Westover, WV. Final branch placement will be determined based on business needs and candidate preference, when possible. Member Experience Representatives may cover other locations or be assigned to a different home branch, based on operational need.

Job Type: Full-Time, Non-Exempt, 37 Hours Per Week

Hours: Monday – Saturday, based on operational need.

Starting Pay: From $16.75 per hour, commensurate with experience and qualifications.

Application Period: We're currently accepting applications for this position from 06/12/2026 – 06/18/2026. Interested candidates are encouraged to submit their applications within this timeframe for consideration.

About the Role

This role is ideal for someone who enjoys helping people, building relationships, and developing a strong foundation in financial services. It can also serve as a starting point for growth into more advanced roles within the organization.

What You’ll Do

• Listen attentively and respond promptly to members’ needs with a solution focused approach.
• Serve members across multiple areas, including the lobby counter, drive-thru, and office spaces.
• Assess member needs and recommend appropriate financial products and services.
• Process a variety of financial transactions, including deposits, withdrawals, transfers, check cashing, and payments.
• Maintain and balance an assigned cash drawer in accordance with established policies and procedures.
• Open and maintain accounts, debit cards, term share certificates, and online banking services.
• Maintains trust and responsibility by keeping all member information confidential and in a secure location
• Stay current on—and ensure compliance with—all applicable policies, procedures, and regulatory requirements.

What We’re Looking For

We welcome applicants from a variety of backgrounds - even if you haven’t done this exact role before. We’re seeking individuals who are dependable, service-oriented, and motivated to grow in a member-focused environment.

You May Be a Great Fit if You

• Enjoy working with people and solving problems
• Communicate clearly and professionally
• Stay organized and accurate in a fast-paced environment
• Can adapt to changing branch and member needs
• Are comfortable learning systems, procedures, and compliance expectations

Basic Qualifications

• Must be legally eligible for employment in the United States.
• Must be 18 years of age or older.
• Must have obtained a high school diploma or GED.
• Must be available to work a schedule rotation based on operating hours.

Preferred Qualifications

• One to three years of related experience, such as customer service, retail, or teller work.
• Strong communication and member service skills.
• Proficiency with computers, calculators, and related software.
• Accurate cash handling and solid, basic math skills.
• Demonstrated professionalism, courtesy, and tact.
• Self-motivated, solution oriented, and detail focused.
• Ability to work effectively in a fast-paced environment and proficiently manage multiple tasks.
• High accuracy when working with numbers and confidential member information.
• Strong analytical skills to support sound decision-making in member transactions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Frequently required to walk and sit; needs to be able to stand for extended periods of time.
• Use hand to finger, handle or feel; reach with hands and arms.
• Climb or balance; stoop, kneel, crouch or crawl.
• Must frequently or occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include but are not limited to close, distance and peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Benefits: A Few Ways We Invest In You!

• Paid Time Off
• Paid Holiday Time
• Comprehensive benefits package; Medical, dental, vision insurance, plus more great benefits to support your life and well-being.
• 401(k) with employer match.

About Us: Since 1939, Fairmont Federal Credit Union's success has been built on delivering the diverse financial solutions our members demand and the highly personalized, individually rewarding experiences they deserve. As part of our commitment to making every experience personal, because it's all about you, we make our services as convenient as possible for our members.

Equal Employment Opportunity

Fairmont Federal Credit Union is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify. Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need and/or an individual's qualifications.

If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.

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