Teller/Customer Service

Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Full Time Teller/Customer Service Specialist to join our ONESCCU team in our Ormond Beach Branch! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Teller/Customer Service Salary Range:

$17.46 to $18.50 depending on prior experience in a similar role

Responsibilities:

Delivers exceptional member service, facilitating various deposit and loan transactions, including new account processing and loan closing. Assess members’ needs and make appropriate referrals for SCCU products and services, resolving issues promptly and accurately.

• Consistently demonstrates effective sales and service skills.
• Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
• Periodically serves as floor manager to assess member’s needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
• Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
• Balances cash, monetary instruments, and daily work to ensure member account integrity.
• Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.

Requirements:

• 6 months prior experience in customer service required
• Cash handling experience preferred
• Sales experience and ability to recognize referral opportunities

Education:
High School Diploma or equivalency

Schedule:

Full Time during Branch hours of operation:

• Monday - Friday 7:45am - 6:15pm.
• Saturdays on Rotation, 8:30am – 1:30pm.

Experience

Required

• 6 months prior experience in customer service/or cash handling required.

Education

Preferred

• High School or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.