Tellers (Full- and Part-Time)

Teller (Full- Time)

General Responsibilities: Promote bank products and provide exemplary customer service to all customers in person, online, and via telephone in relation to retail banking transactions.

Essential Duties

a. Process deposit account transactions and loan payments for consumers and businesses.

b. Oversee customer safe deposit box access.

c. Explain and demonstrate retail bank services including bill pay, online, and mobile banking to customers as appropriate.

d. Work with customers and operations department to resolve debit card disputes.

e. Fill, balance, and perform first-level troubleshooting of ATMs.

f. Balance teller drawer and branch vault.

g. Make or order debit cards and order checks for customers.

h. Open deposit accounts as necessary in the absence of the Personal Banker.

i. Process stop payments and credit card payments, and provide additional services by location that may include processing real estate tax payments, selling vehicle license stickers and gift cards, and cashing US Savings Bonds.

j. Promote retail banking products and services to customers and prospects; including referring customers to Personal Bankers to consider bank products and services such as credit cards, online banking, bill pay, mobile banking, e-statements, loans, etc.

k. Provide referrals to internal bank partners including insurance, commercial, investments, mortgage, small business, and agriculture.

l. Open and close facility.

m. Provide exemplary customer service.

Other Duties

a. Buy and sell money for vault as directed.

b. Remain current on product offerings and knowledge, compliance, regulations, and bank processes.

c. Maintain thorough and up-to-date product knowledge.

d. May serve as Notary Public.

e. Perform other duties as assigned.

Overall Accountabilities

a. Accuracy of work.

b. Work cooperatively with co-workers.

c. Deliver positive customer service.

d. Maintain confidentiality and security of records and information.

e. Follow all policies and procedures.

Working Relationships

a. Works directly with Lead Teller or Branch Manager.

b. Works collaboratively with Market President, Vice President, Personal Bankers, and Mortgage Lenders.

c. Works cooperatively with all staff, community members, bank partners, and vendors.

Desired Qualifications:

a. High School diploma or equivalent required.

b. Retail banking experience preferred.

c. Demonstrated computer skills with Microsoft products required; banking software knowledge preferred. Fiserv Precision or Premier experience highly desirable.

d. Demonstrated interpersonal, written and verbal communication skills, and organizational skills required.

Job Specifications:

a. Must be able to remain in a stationary position either standing or sitting 90% of work day.

b. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

c. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.

d. Constantly communicates with customers in person, via telephone, and by email. Must be able to exchange accurate information in these situations.

e. Constantly inspects documents for accuracy.

f. Must be able to occasionally lift coin bags or boxes up to 25 pounds in weight.

Wage & Benefits

Wage Range

· $15.25-$18 per hour, commensurate with experience

Benefits

· Health, dental, and vision insurance

· Group life insurance

· Short and Long-Term Disability Insurance

· Additional optional insurance products available

· Annual Service Bonus

· Potential Annual Bank Performance Bonus

· Banking Service Benefits

· 401K and Employee Stock Ownership Program (ESOP)

· Paid vacation, sick, and holiday time

Pay: $15.25 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock ownership plan
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Vision insurance

Work Location: In person