Tenant Receivables Specialist

Summary Duties and Responsibilities:

Performs a variety of business office and bookkeeping functions directed towards managing resident accounts receivables and reducing bad debt.

Essential Functions and Work Duties:

The following essential functions of this position are performed personally, in cooperation with the supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

• Maintain high accuracy and timely posting of resident, HAP and Medicaid rental payments into Yardi for assigned properties.

• Accurately deposit funds into bank accounts utilizing Remote Deposit for assigned properties.

• Post late fees each month for assigned properties.

• Review Monthly Posting Report for accuracy and post in a timely manner.

• Monitor Seven-Day Notices to Pay or Quit from property manager for accuracy and send to service processor.

• File evictions and follow up with Court for tenant answers, stays and/or court dates. Communicate this activity to Property Management.

• File collections with collection agency in a timely manner.

• Review move-outs for accuracy of charges prior to posting.

• Complete zero balance posting in order to apply money to correct charge.

• Research balances on current and past ledgers including credit, balance due and HAP discrepancies.

• Follow up with Property Managers for miscellaneous charge batches or move-ins in order to apply funds received in a timely manner.

• Provide accounts receivable accounting training to HPMC staff as needed.

• Process tenant checks to be returned to the properties for short pays, etc.

• Maintain daily cash receipt log.

• Other miscellaneous AR functions as assigned.

• Assist supervisor and co-workers as needed.

• Perform general office duties as necessary to accomplish the job (filing, coping, faxing, etc.).

• Maintain good communication and working relationship with managers and other departments both internal and external. Includes communication regarding upcoming deadlines.

Other Functions and Work Duties:

• Perform other duties as from time to time may be determined necessary for the well-being of the total operation.

• Coordinate specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and accurate flow of work and information.

• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed upon individual circumstances.

Qualifications and Skills Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• AA Degree in Accounting or Business preferred.

• In lieu of AA degree, 2 years receivables or property management experience required.

Other Skills and Abilities:

• Proficient with Microsoft Excel.

• Proficient with Microsoft Word.

• Good 10-key and typing skills.

• Attention to detail and effective use of time.

• Ability to multi-task and meet deadlines.

• Good written & oral communication skills.

• Able to work as part of a team and get along well with others.

• Knowledge of Yardi Voyager is highly desirable.

• Previous experience in Property Management is highly desirable.

Physical Requirements:

• Stooping - frequently bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.

• Kneeling - frequently bending legs at knees to come to rest on knee or knees.

• Reaching - frequently extending hand(s) or arm(s) in any direction.

• Handling - frequently seizing, holding, grasping, turning, or otherwise working with hand or hands.

• Ability to transport files up to approximately 30 pounds.

• Ability to lift files up to 30 pounds from the ground level to 4 feet in height, and move them from shelf to shelf in storage.

• Walking – moving about on foot to accomplish tasks.

• Regularly required to use hand to finger, handle, or feel, reach with hands and arms, and talk or hear using telephone, computer keyboard, mouse and calculator while seated at a desk.

• Able to sit at desk for extended periods of time.

• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.