Terminix Manager

Role Purpose

Responsible for overseeing pest control operations to ensure safe, efficient, and high-quality service delivery. The role focuses on managing field teams, ensuring compliance with health and safety standards, maintaining customer satisfaction, and optimizing operational performance and profitability.

Key Responsibilities

• Oversee daily pest control operations and ensure compliance with company and regulatory standards.


• Lead, train, and manage pest control technicians to achieve high performance and service quality.


• Develop and implement pest management strategies tailored to client requirements.


• Conduct regular site inspections to ensure adherence to procedures and safety guidelines.


• Monitor KPIs and ensure operational efficiency and customer satisfaction.


• Manage service schedules, resource allocation, and equipment maintenance.


• Maintain accurate service records, reports, and compliance documentation.


• Handle customer inquiries and resolve escalated complaints professionally.


• Collaborate with sales and marketing teams to promote pest control services.


• Support budgeting, cost control, and performance reporting.

Preferred Candidate

• Bachelor's Degree in Environmental Science, Entomology, Agriculture, Business Administration, or a related field.


• A postgraduate qualification in Operations Management or Business Administration (preferred).

Professional Certificates

• Certified Pest Control Operator License (from relevant regulatory authority).


• Health, Safety & Environment (HSE) Certification (e.g., NEBOSH, OSHA) preferred.

Skills

• Strong knowledge of pest management and integrated pest control methods.


• Leadership and team management.


• Quality assurance and operational planning.


• Customer service and communication skills.


• Decision-making and problem-solving.


• Compliance, safety awareness, and attention to detail.