Territory Manager

• Lead, coach, and support Area Supervisors and Field Service Representatives (FSRs) across the territory.
• Provide training, mentorship, and performance feedback to ensure high-quality service execution.
• Monitor team performance using company reporting tools and workforce management systems.
• Ensure all field team members follow SRS best practices and operational standards.
• Build and maintain strong relationships with store management teams and retail partners.
• Conduct regular in-store visits to monitor service quality and provide hands-on team support.
• Address store concerns service issues, and opportunities for improvement.
• Oversee daily operations within the territory to ensure efficient route coverage and staffing.
• Coordinate with internal teams including Directors, Regional Managers, Analysts, Project Managers, HR, and IT.
• Maintain consistent communication to support operational alignment and client needs.
• Support the profitability and performance of the territory through effective scheduling and staffing.
• Oversee route assignments, service completion, and field team productivity.
• Identify opportunities to improve operational efficiency and team performance.
• Monitor and review territory reports and operational metrics.
• Respond to leadership requests for information in a timely and accurate manner.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Demonstrate professionalism, integrity, and accountability in all interactions.
• Foster a culture of trust, teamwork, and continuous improvement.
• Lead by example while supporting both employees and client relationships.

Position Qualifications:

• Must be 21 years or older and authorized to work in the United States.
• 5- 7+ years of experience managing retail operations across a multi-store territory, including scheduling, staffing, performance oversight, and leading field teams within retail, merchandising, or territory management environments.
• Hold a valid unrestricted driver’s license, auto insurance and reliable transportation.
• Ability to conduct periodic in-store visits and support field teams.
• Advanced proficiency in analyzing reports and operational metrics to evaluate team performance and in-store service execution, utilizing platforms such as Excel, Natural Insight, Salesforce, and Smartsheet.
• Strong organizational and time-management skills with the ability to manage multiple priorities across a territory.
• Proven ability to lead and support field teams, including coaching, training, and performance management.
• Excellent communication and relationship-building skills with the ability to collaborate effectively with store leadership, cross-functional teams including Regional Leadership, Project Managers, Analytics, HR, IT and field staff.
• Demonstrated professionalism, integrity, and accountability in all interactions.

What We Offer:

• Competitive pay with performance-based bonus
• Remote-friendly with travel as needed
• Comprehensive benefits: medical, dental, and vision
• Paid time off
• 401(k) with company match
• A growth-focused culture within a high-impact, nationally recognized retail services organization

Join the SRS Team, Apply Today!

If you are a collaborative, insight-driven leader with a passion for client success and retail execution and you're ready to make a meaningful impact, we’d love to meet you!

Signature Retail Services is a participant in E-Verify. Upon employment, you will be required to provide the federal government with your Form I-9 to verify your authorization to work in the U.S. Signature Retail Services is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other status protected by law. We encourage all qualified individuals to apply.