Tier 1 Help Desk

Charter Solutions is hiring a customer-focused Help Desk Representative to provide technical support and assistance to end users. This role is a short term, 6 week opportunity, responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. The ideal candidate is a strong communicator with solid problem-solving skills and a passion for helping others.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network issues
• Resolve basic technical problems and escalate complex issues to higher-level support teams
• Document incidents, requests, and resolutions accurately in the ticketing system
• Install, configure, and maintain desktops, laptops, printers, and other peripherals
• Assist with user account management, password resets, and access issues
• Follow up with users to ensure issues are fully resolved

Required Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred)
• 1–3 years of experience in a help desk or technical support role
• Basic knowledge of Windows/Mac operating systems and Microsoft Office applications
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Strong communication and customer service skills
• Ability to prioritize tasks and manage time effectively

Preferred Qualifications:

• CompTIA A+ or other relevant IT certifications
• Experience supporting Active Directory and Office 365
• Basic understanding of networking concepts (DNS, DHCP, VPN)

**Work is onsite only. Must be in Minneapolis. No 3rd parties***