Tier 1 Helpdesk / Summer Intern

Company Description

Fortress Telecom is a security-focused, managed IT service provider near State College, PA, specializing in IT services for businesses including Wi-Fi, security cameras, business phone systems, structured cabling, and vCIO consulting.

Role Description

This is a full-time role for an Information Technology Technician, Tier 1 Helpdesk / Summer Intern at Fortress Telecom in Beech Creek, PA beginning May 1st and running through August 30th with the potential for a permanent role with the company. The role involves troubleshooting technical issues, providing technical support, delivering customer service, and conducting training sessions.

Qualifications

• High school diploma or equivalent preferred
• Troubleshooting and Technical Support skills
• Knowledge of Information Technology
• Ability to empathize with clientele
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively
• Certifications in relevant IT fields are a plus including: BICSI , Microsoft MS900/AB-900/MD-102, OSHA 10hr.
• **Applicants with a Microsoft MS900/AB-900 certification are preferred***
• Must have basic familiarity with Microsoft Entra Admin/Team/Sharepoint/Defender/InTune and Purview
• Experience with network troubleshooting including routers, firewalls, switches, VLANs and wireless access points preferred
• Preferred experience with Ubiquiti networking equipment and Yealink phones.
• Must be capable of lifting 50 lbs. unassisted and work in confined spaces
• Must be able to climb stairs
• Availability to work flexible hours, including evenings, overnight and weekends, as required.
• Valid driver's license with clean driving record, background check and drug test may be required upon employment.

How to Apply

Please apply via indeed. We appreciate all applications, but only qualified candidates will be contacted for an interview.

Thank you for considering a career with Fortress Telecom, LLC. We look forward to reviewing your application!

Pay: From $12.00 per hour

Work Location: Hybrid remote in Beech Creek, PA 16822