Tier 1 Support Technician

About Us:

Founded in 1959, Delaware Valley Floral Group (DVFG) has grown from a small family business into one of the nation’s largest floral distribution companies. For more than six decades, we’ve delivered premium fresh flowers and floral supplies to retail florists, event designers, and supermarkets across the country.

We aim to be our customers’ most valuable supplier - and we believe our employees are the key to making that happen.

About the Role

This position will provide Tier 1 desktop and helpdesk support, assist with day-to-day IT operations, and help ensure our employees have the tools and technology they need to succeed by troubleshooting problem areas (in person or virtually) in a timely and accurate fashion, providing end-user assistance as needed, and completing other duties as assigned.

What You’ll Do

• Deploy, configure, upgrade, and maintain desktop and laptop computers
• Provide Tier 1 help desk support and respond to IT support requests in a timely manner
• Troubleshoot hardware, operating systems, and basic application issues
• Set up and support IT needs for new hires and terminations, including user account creation and deactivation and phone and workstation configuration
• Maintain and support hardware such as printers and RF scanning equipment
• Manage hardware assets, including inventory tracking and documentation
• Monitor and order printer consumables and other IT supplies
• Assist with basic network connectivity and cabling as needed
• Document procedures, configurations, and support activities
• Follow IT security policies and procedures and help educate users on security awareness and acceptable use practices

Work Environment & Physical Requirements

The schedule for this position is Monday through Friday, 6:30am – 3:00pm with occasional after hours or on-call support as needed

This position operates primarily in an office environment with occasional exposure to a refrigerated warehouse setting (34 degrees).

Compensation & Benefits (What’s in it for you)

The expected salary range for this position is listed above. Actual compensation will depend on skills, experience, qualifications, and geographic location.

We also offer:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short- and long-term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

What You’ll Bring

• 1+ years recent experience in a desktop support role
• CompTIA A+ Certification (required or actively working toward)
• Basic understanding of computer hardware, operating systems, and application troubleshooting
• Working knowledge of Microsoft Office applications
• Basic understanding of networking concepts and cabling
• Experience with VoIP phone systems, a plus
• Familiarity with asset management or ticketing systems, a plus
• Experience supporting both onsite and remote users, a plus

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.