Tier 1 Tech Support

As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and technical assistance to our associates. This position requires a strong background in IT infrastructure, help desk support, and effective communication skills to ensure timely resolution of technical issues.

Duties & Responsibilities:

• Troubleshoot and resolve technical issues related to computer hardware, software, and networking.
• Assist stores with setting up and configuring their devices and software.
• Data Analysis - This may include supply usage, clock-in data, transactional data and surveillance data.
• Monitor usage of supplies across the company to control supply costs.
• Monitor automobile tracking software to ensure company vehicles are in appropriate areas.
• Maintain office checklists and logs.
• Allocate and deliver supplies based on historic demand and cost controls.
• Manage maintenance tickets and resolve maintenance issues.

Requirements:

• Proven experience in technical support or help desk roles

Strong communication skills with the ability to explain technical information clearly
Familiarity with IT infrastructure and computer management systems

• Excellent customer service skills and ability to communicate technical information to non-technical users
• Ability to work effectively in a fast-paced environment
• Excellent customer service skills and ability to communicate technical information to non-technical users
• Experience with firewall configurations and VPN setups is a plus
• Proficiency in Microsoft Office applications & Google Suite applications
• Familiarity with Windows operating systems

If you are a motivated individual with a passion for technology and helping others, we want to hear from you! Join our team of dedicated professionals and take your career to the next level.