Tier 1 Technical Support Agent - Security Camera Company

Tier 1 Technical Support Agent

Does emerging technology excite you? Join us.

Platinum CCTV is an innovative, fast paced technology company that is making waves and aggressively growing in the video security industry. We are currently expanding our team in Warrenville and looking for an energetic, customer-focused person who enjoys working in a local office environment with other technology-oriented individuals to overcome varying challenges with client systems and providing support for our on-site installation teams. The right individual has a great attitude, is always looking to go the extra mile for customers and takes pride in their work in everything they do.

We go far beyond most security companies and provide customers with security camera systems that do more than they ever dreamed possible, and that isn’t possible elsewhere in our industry. We also provide ongoing technical support for each of our clients, which means that we develop an ongoing relationship with our customers, they become a part of our family.

Contact us to start your next leg of an exciting career.

We are looking for a full-time team member to provide tier 1 level technical support to end users as well as our on-site installation technicians for their CCTV security camera systems. This position will also provide support for pre-installation system assembly, testing as well as remote support for these products and installation. Additional office tasks as needed to support our technicians include: checking in product orders, cataloging product, setup of new security cameras, assembly, setup and testing of PCs, answering phones, processing and shipping orders office organization and more.

Our choice for this position will be excited about technology and security and will receive additional training for further advancement in their career in our continuously growing company.

At Platinum CCTV, we value honesty, integrity and desire to learn. Show us you have what it takes, and we will help you learn and grow.

Job Duties:

• Technical support for end users: recording software, camera hardware, and mobile applications
• Network troubleshooting and remote setup
• General customer service (in-person, phone, email and chat)
• Office day to day: receiving, cleaning, and organization
• Assembly of NVR PCs and setup with Windows/NVR software
• Setup and Testing of new security cameras
• Assist office with special projects
• Preparing product for customers
• Maintaining and Organizing databases of information
• Monitoring stock levels and maintaining a clean and organized work environment

What we are looking for in Candidates:

• Close attention to detail
• A desire to learn and grow
• Strong work ethic
• Ability to efficiently multi-task and prioritize
• Strong computer and networking skills
• Excellent writing, proofreading and editing skills
• Ability to follow specific direction and work independently in a fast-paced and changing atmosphere
• Care for people around you (co-workers and customers)

Ideal Candidate:

• 2+ Years Experience in a professional office environment
• Associate's Degree or equivalent life and professional experience
• Competency with Windows™ 10, Windows™ 11, iPhone™ and Android™ platforms
• Troubleshooting capabilities with both software and hardware
• Intuitive use of software programs
• Ability to learn quickly and keep up with deadlines
• Good computer skills with general IT knowledge: PC assembly and repair, networking, routing and network diagnostics
• Basic Networking skills and understanding
• Always looking to learn and grow

Bonus Attributes:

• Security Camera/IP camera experience
• Basic HTML coding experience
• Technical Support Experience
• CCTV Equipment Experience
• Networking basics: IP configuration, routing, port forwarding

Hours:

Full Time / 40 Hours per week

Benefits:

· Stable schedule and minimal odd-hours work

· Caring Team all centered around the same goal

· Health Insurance

· 401K with Employer matching to 4%

· Company-wide quarterly bonus plan

· Paid Vacation accrues after 90 days

· Paid Holidays after 90 days

Pay:

· $16.00 - $19.00 per hour dependent on experience

If the above sounds like you, then send us your resume and a brief sentence about why you think you are the best candidate for the position so that you will stand out. Include "ATTN: Charlie" in your email. No Calls Please.

Don't Wait, this position will be filled quickly!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Technical support: 2 years (Preferred)

Ability to Relocate:

• Warrenville, IL: Relocate before starting work (Required)

Work Location: In person