Tier 2 IT Support Technician (Hybrid – SC / Charlotte, NC)

Job Summary
Cyber Husky is hiring a Tier 2 IT Support Technician to support business clients across a mix of remote and on-site work.

This role is ideal for someone with 3–7 years of experience who can troubleshoot issues independently, work directly with clients, and collaborate with a remote support team.

Responsibilities

• Provide Tier 2 IT support (remote and on-site)
• Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive, user access)
• Support Azure AD / Entra ID, MFA, and user management
• Set up and support workstations (Windows environments)
• Troubleshoot hardware, software, and network issues (Wi-Fi, connectivity, switching)
• Assist with onboarding/offboarding and device setup
• Escalate complex issues when needed
• Communicate clearly with clients and team members

Requirements

• 3–7 years of IT support experience
• Strong Microsoft 365 experience
• Solid understanding of networking (DNS, DHCP, Wi-Fi, routers/switches)
• Experience supporting Windows environments
• Ability to work independently and manage tickets
• Strong communication and professionalism
• Must be located in SC or Charlotte, NC area
• Reliable transportation for on-site work

Nice to Have

• MSP experience
• Experience with RMM tools (NinjaOne or similar)
• Familiarity with Intune or endpoint management
• Interest in AI tools or automation

Position Details

• Full-time role
• Hybrid (remote + on-site)
• Occasional after-hours support
• Some travel between client sites may be required

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you legally authorized to work in the United States and a U.S. Citizen?

Work Location: Hybrid remote in Charlotte, NC 28270