Tier 2 IT Technician - Local / Onsite - Full-Time

Ready to do work that’s fast-paced, meaningful, and always evolving? Join one of the area’s fastest-growing and most dynamic Managed Service Providers, where you’ll work hands-on with today’s technology, make a real impact for clients, and be part of a team with a truly dynamic culture.

We’re a trusted technology partner for modern businesses, designing, implementing, and supporting innovative solutions across Managed IT Services, Network Infrastructure, Hosted VoIP Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, and Carrier Services. Just as important, we’ve built a collaborative, energetic environment where people enjoy solving problems, supporting one another, and delivering security-focused technology with exceptional communication. The result? Reliable solutions for our clients, explained in a way that’s clear, practical, and easy to understand.

What you'll do: As a Tier 2 Technician, you will work in a collaborative, team-driven environment delivering high-quality IT services to our clients.

• Handle advanced troubleshooting, support, and system implementations
• Travel to client sites to install, maintain, and support IT systems
• Assess client environments and identify risks, inefficiencies, and improvement opportunities
• Provide clear recommendations to improve system performance and reliability
• Own escalations and drive issues through to resolution
• Mentor and support Tier 1 technicians
• Communicate status clearly and escalate risks or concerns in real time
• Document work performed and align with company processes
• Support client adoption of solutions through training and guidance
• Participate in on-call rotation and team collaboration

What you need:

• Prior experience in an MSP environment
• Local applicants ONLY - Must be able to commute to our offices in Springfield, Delaware County, PA.
• 3–5 years of hands-on IT support or systems experience
• Strong communication skills and ability to work directly with clients
• Ability to thrive in a fast-paced, team-oriented environment

Required Technical Skills:

Intermediate to advanced knowledge of:

• Microsoft 365 and Windows environments
• Azure or cloud-based infrastructure
• Active Directory and identity management
• Email configuration and migrations
• Networking (including VLANs and core networking concepts)
• Firewalls and security solutions
• Incident response and remediation
• VPNs and remote access solutions
• Experience with VoIP systems, security cameras, and access control is a plus.

Core Skills

• Strong problem-solving and diagnostic ability for complex technical issues
• Ability to clearly explain technical concepts to non-technical users
• Strong time management and prioritization skills
• Professionalism and strong documentation habits
• Ability to guide and support junior team members

Additional Requirements:

• You MUST be able to pass a government Criminal Background Check
• Must have reliable transportation and possess a valid driver's license
• Schedule flexibility to participate in On-Call rotation
• Ability to lift up to 50 pounds occasionally

Compensation

In addition to the hourly rate, 10-15% additional earning potential through on-call shifts and performance incentives.

Benefits:

Insurance

• Fully Funded Health Insurance Plan (Free Insurance!)
• Healthcare Savings Account
• Healthcare Reimbursement Account
• Company Funded Life Insurance Plan
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurance Options

Retirement

• 401(k) matching (fully employee vested)

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What are your salary requirements? Only applications that provide this information will be considered.
• What is your experience working in MSP's? Please be specific.

Work Location: In person