Tier 2 Technical Support Specialist

We're Hiring!

Tier 2/3 Technical Support Specialist
Marion, IL | Full-Time

Northbridge I.T. Services is growing, and we're looking for an experienced Tier 2/3 Technical Support Specialist to join our team.

What You'll Do:

• Provide advanced technical support for managed IT clients
• Troubleshoot Windows servers, workstations, networking, and cloud services
• Manage Microsoft 365 environments, including Exchange Online and Entra ID
• Configure and support firewalls, switches, wireless networks, and VPNs
• Assist with project implementations and client onboarding
• Escalate and resolve complex technical issues
• Document work performed and maintain accurate client records

What We're Looking For:

• 5+ years of IT support experience
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, and networking
• Experience with firewalls, VPNs, VoIP systems, and virtualization platforms
• Excellent troubleshooting and customer service skills
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation

Benefits Include:

Health Insurance
401(k) with Company Match
Paid Phone & Internet
Paid Time Off
Ongoing Training & Certification Opportunities
Opportunities for Growth in a Fast-Paced IT Environment

If you're looking for a career with a growing local MSP that values its employees and invests in their success, we'd love to hear from you.

Send your resume to clay@northprotech.com

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Marion, IL 62959 (Required)

Work Location: In person