Tier One Technical Support

IT Tech Support Tier 1

OVERVIEW

We’re one of the area’s top Managed Service Providers and we’re looking for our next IT Tech Support / Client Support Specialist. We are seeking a motivated person with awesome people skills, strong communication abilities and, most importantly, the ability to build on your current IT skills quickly.

You’ll mostly work from our comfortable offices located in North Billerica MA, supporting our client’s technology systems such as desktops, laptops and mobile devices via phone, messaging, and email. This position requires the candidate to identify user problems promptly, develop solutions, and always maintain our high level of customer satisfaction. You will be in one of the primary positions for our team, so you must be a self-starter as well as a great problem solver.

The Tier I Tech Support Position:

• Your work as Tech Support will be remotely supporting desktops, networks and user issues via phone, email, and remote access tools
• You’ll communicate with clients as needed to resolve support issues and coordinate with your Service Managers for escalation and emergencies
• Client Support Specialists also participate in meetings and assist in maintaining company records and customer network documentation
• You will work up to on-site client visits

As part of our Full-Time staff you’ll enjoy:

• Great pay
• Benefits (Health, Dental, 401k)
• Paid Time Off
• Company Provided Training
• Growth Opportunities with a proven industry leader
• Professional development assistance
• Discretionary bonuses

Qualifications, Skills and Experience Required:

• Priority in a nutshell: Computer hardware and networking knowledge, along with top-notch problem-solving skills, combined with the ability to learn quickly while working in a fast-paced environment.
• Ability to work with varied clientele on their worst days
• Ability to pass vocabulary test on current business hardware, software, and mobile devices
• Ability to pass test demonstrating strong written and verbal communications skills
• Ability to work as scheduled sitting or standing, using a keyboard, and speaking on the phone
• Microsoft MD-102 or similar basic exam completion at hire or within 90 days of start
• Eagerness to learn
• Driver's license with reliable mode of transportation for occasional trips to client
• Ability and desire to improve –Study for and pass certification exams as requested (paid for by company)
• Ask questions to improve knowledge base
• Be willing to shadow and request more information as needed
• Two-year degree in computer related discipline or equivalent IT support experience preferred.

Job Type: Full-time· Monday-Friday 8-5·

Additional projects as requested (rare, with prior approval from you)·

When fully trained, rotating on-call weekends (additional pay)

Pay – Base starting salary $42,000.00 - $55,000.00 depending on experience. Increases expected based on learning curve and increased responsibility and ability.Work Location: In person

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Experience:

• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• North Billerica, MA 01862 (Required)

Ability to Relocate:

• North Billerica, MA 01862: Relocate before starting work (Preferred)

Work Location: In person