TIS Technician - 211

LOCATION: North Central Office

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students. With a Head Start program, three preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, the district serves a wonderfully diverse mixture of students. A remarkable 62 different languages are spoken in the homes of our students, and 51% of our students are Latino and 29% are African American. To serve our students, the district employs approximately 4,000 staff, including more than 1,600 teachers.

Sumner Academy is the #1 Rated High School in Kansas from the US News and World Report. The vision of the Kansas City, Kansas Public Schools is to be one of the Top 10 School Districts in the Nation. Our goal is that "Each student will exit high school prepared for college and careers in a global society, and at every level, performance is on track and on time for success." To help our students achieve this goal, the district is implementing a district-wide initiative called Diploma+.

JOB GOAL:

The goal of the TIS Technician is to install, maintain, and troubleshoot computers for district staff and students; providing support for software, hardware, and peripheral problems; and assisting with other technology needs.

ESSENTIAL FUNCTIONS:

• Configure operating systems and software, using standard District and administrative packages.
• Repairs damaged devices and is responsible for the outbound repair process when needed.
• Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; installs cables or directs the rewiring of cables as required for new installations and office reconfiguration when necessary or as directed by supervisors.
• Troubleshoots problems with devices, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting staff and students to resolve problems with equipment and data; communicates with the help desk to facilitate exchange of information and advice; implements solutions or notifies users as required.
• Assists in instructing staff and students in the use of standard district and administrative software, when required.
• Perform other duties as assigned by Hardware Manager, Assistant Director, or the Director of TIS.
• Instruct staff and students in the use and care of new and existing equipment.
• Determine feasibility of repair of damaged or obsolete equipment and report it to the supervisors.

QUALIFICATIONS:

• Apple Technician Certification, highly desirable , A+ Certification, or equivalent experience (Mac and PC Experience highly desired)
• Deep familiarity with iOS, macOS and Windows highly desired
• High School Diploma
• Experience with Mosyle and/or JAMF
• At least one year of experience troubleshooting and repairing computers, preferably Apple Devices.
• Ability to demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.
Must have reliable transportation.

COMMUNICATION / ORGANIZATION: Maintains communication with district staff. Utilizes existing technology effectively in the performance of duties. Performs other related work as required.

REASONING ABILITY: Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Flexibility is required to work with others; work with data utilizing defined but different processes; and operate equipment using a variety of standardized methods.

LANGUAGE SKILLS: are required to perform multiple technical tasks, with a potential need to upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include utilizing diagnostic and application software; troubleshooting hardware and software problems on Macs; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, stand and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally push items of 50 pounds, such as pushing on a bike or a wheelchair or moving/rearranging furniture. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud and is a standard acceptable level for this environment.

OTHER SKILLS and ABILITIES: Specific Knowledge based competencies required to satisfactorily perform the functions of the job include MAC computer operations (including peripheral equipment); and safety practices and procedures. Some problem-solving may be required to identify issues and select action plans. Apple TVs, Chromecast's, document cameras, TVs and any other AV related equipment used in instruction or meetings.

SALARY: Level 15

Classified Salary Information - Kansas City Kansas Unified Schl Dist 500

FLSA STATUS: Non-Exempt, Hourly

TERMS OF EMPLOYMENT: 211 Days

REPORTS TO: Hardware Manager

EVALUATION: Performance of this position will be evaluated in accordance with the Board of Education policy on evaluation