TITLE B CASE WORKER, OLDER ADULTS

Position Title

Title B Case Worker

Department

Older Adult Centers

Site/Location

Melrose and Patterson Older Adult Center

Salary Range

$22/hour

Reports To

Program Director

MISSION STATEMENT

East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

JOB DESCRIPTION

Summary/ Objective

East Side House (ESH) is a community resource in the Bronx and Northern Manhattan. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families, and their community. ESH’s Older Adult Programs aligns with our mission by providing high quality programs and services within community centers and school partnerships.

Reporting to the Program Director, the Case Worker a variety of social, protective, and supportive services in a non-medical care setting. The Case Worker is responsible for help their members access resources and programs, such as benefits and entitlements, including Medicare/Medicaid, SCRIE, and SNAP. As a member of the Older Adult Center team, the Case Worker will collaborate with the Program Director and Social Worker to assist older adults who need referrals to appropriate resources in the community and to provide wraparound case management services.

Essential Functions and Responsibilities

Under the supervision of the Program Director, with the support of the Social Worker, the Case Worker will be responsible for but not limited to the following:

• One on one assistance with the older adults in defining concerns, needs and capacities; providing direction or guidance relative to identified needs; and assisting with referrals and linkages to appropriate services and opportunities.
• Conducting follow-ups to determine whether the service/benefit has been, or is being, provided
• Conducting intake and assessments of the older adults to be enrolled in the Department for the Aging (DFTA) Older Adult Center program.
• Conducting assessments, planning, evaluation, and advocacy for options and services to meet the program participants needs through communication and available resources to promote quality, cost-effective outcomes.
• Maintaining up-to-date participant’s database records and file. Assisting in the coordination of recreational and other activities older adults enroll and participate in.
• Providing case management services in the areas of advocacy, information and referral, benefit and entitlement, immigration assistance, supportive contact, PHQ-9 screenings, and counseling.
• Utilizes Peer Place to input data of related services received
• Communicates via telephone and/or letter with participants for follow up-and reminders.
• Attends in-service and professional development trainings as assigned by ESH and DFTA.
• Updates the community resource guide used for referrals
• Assists with program assessment, preparation, and follow-ups
• Submits timely monthly case assistance and rosters report.
• Support as Task Supervisor of the Social Work Interns

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

To perform this position successfully, the Case Worker must be able to fulfill all the elements of the job description to the highest standard and be able to work well with colleagues in a high energy and collaborative work environment. Additional qualifications include:

Education / Experience

• AA degree and two years social service experience or four years of direct social service experience preferred. High
• Ability to work in a fast-paced environment and assess priorities and actions.
• Ability to work independently and take initiative.
• Thorough understanding of DFTA policies and procedures.
• Have an understanding of the older adult population with the ability to communicate effectively with them in a caring non-prejudice manner.
• Effective communication skills, including strong public speaking, writing, and organizational skills.
• Bi-lingual (Spanish preferred) a plus

Competencies

• Teamwork Orientation
• Ability to work autonomously
• Communication Proficiency
• Time Management
• Relationship Building/Customer Service/Client Focus
• Attention to Detail
• Organization skills

Clearance

Employees must be cleared to work at ESH. Employment is contingent upon successful completion of background checks and/or screenings.

Supervisory Responsibility

N/A

Physical Demands

This role may involve occasional lifting or moving of items up to 25 pounds and routine use of standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Schedule
The work schedule expected for this position is: 8:00am-4:00pm, Monday - Friday. Flexible work schedule is required for Summer Cooling center days/hours, as aligned to the needs of the program/service. The schedule may be adjusted based on ESH’s operational needs, with notice provided whenever possible.

EEO Statement

East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.