Titling & Insurance Administrator

POSITION SUMMARY:

The Titling & Insurance Administrator is an integral part of the Customer Service Team. This role focuses on maintaining high levels of service to internal and external stakeholders. They will work closely with other internal departments and with DMV offices, insurance agents, truck dealerships and customers across the US.

In addition, they will prepare titling packages and manage detailed records/communications within company systems. They will also help collect evidence of sufficient insurance coverage for financed/leased assets and perform follow-up on lapsed insurance policies when applicable. This is a highly professional role and requires someone who can exhibit excellent communication skills and is a motivated and detail-oriented team player.

JOB RESPONSIBILITIES:

• Prepare title packages.
• Process & track electronic and paper vehicle titles.
• Work with DMV offices throughout the US for any special circumstance issues (adding/removing liens, correcting errors, etc.).
• Perform timely follow-up on missing titles. Will require phone/email communication with dealership personnel, DMV and titling vendors.
• Continually updating company systems and DMV documents appropriately and timely.
• Maintain up-to-date knowledge of various state and county titling requirements and update company systems accordingly.
• Identify and report any potential title fraud or negotiability issues.
• Release titles for loans/leases that have been fully executed and fulfilled.
• Review certificates of insurance for sufficiency.
• Work with insurance agents and customers to update insurance policies in cases of insufficiency.

Required Skills & Abilities:

• Highly detail-oriented with strong documentation and data entry accuracy.
• Ability to effectively prioritize tasks in a fast-paced environment adhering to multiple deadlines.
• Strong customer service skills with a professional and friendly demeanor.
• Strong problem-solving skills and ability to analyze and remedy titling/insurance discrepancies.

Experience & Qualifications:

• Prior Titling, Customer Service experience required (2+ years).
• Office/Admin experience required (2+ years).
• Proficiency with Microsoft Office programs.
• Experience with LeasePlus, DealerTrack and/or Aspire are a plus.

Physical Working Conditions:

General office and professional remote environment. Prolonged periods sitting at a desk and operating a computer, phone and/or headset.

Work Location & Schedule:

Hybrid working schedule:

• Four days in corporate office located in Purchase, NY.
• One day remote home office.
• Working hours: 9:00 am to 5:00 pm EST.

Compensation & Benefits:

• Base salary: Competitive, DOE
• Retirement: 401 (k) with employer match
• Medical, Dental, Vision.
• Paid Time Off.
• Tuition Reimbursement Program.

Company Information:

https://tokyocentury.com

Tokyo Century (USA) Inc. (TCUSA) was established in 1985. Corporate office is in Purchase, New York, with our parent company, Tokyo Century Corporation, in Tokyo, Japan. Leveraging our global partner network, TCUSA is active in the commercial vehicle, material-handling and I.T. sectors in the U.S., Latin America, and Europe.

Tokyo Century USA, Inc., is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Personal information collected from applicants will be used for recruitment and employment processing. Tokyo Century USA, Inc., may conduct pre-employment background checks, including criminal history, employment verification, and certifications.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Automotive Licensing & Titling: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Purchase, NY 10577 (Required)

Work Location: Hybrid remote in Purchase, NY 10577