Traffic Services Specialist

Description

Essential Functions

• Responds to non-emergency calls for service in-lieu of a Police Officer; responds to motorist assist; responds to traffic hazards in the roadway and reported abandoned vehicles. Exchanges information with other Police agencies concerning traffic and/or criminal activity.
• Provides traffic control including traffic accidents, crime scenes, fires, funerals, special events, and power outages. Operates a portable/mobile radio to maintain contact with Glendale personnel and other agencies.
• Responds to traffic collisions and prepares necessary reports required for hit & runs, physical injury collisions, private property collisions, and collisions involving City of Glendale property. Verifies information of involved parties requesting to exchange information in lieu of a crash report. Traffic Service Specialists will respond when requested for Police Accident Investigators (PAI).
• Performs a variety of duties to enforce specific sections of the City of Glendale municipal ordinances; proactively patrols the City to enforce parking codes and regulations by issuing warnings or citations as applicable; has vehicles towed as required; and advises the public on laws and regulations affecting parking.
• Identifies, documents, preserves and collects evidence at crime scenes including from general crimes investigated within the scope of own investigation; major crime scenes in support of other personnel; performs photography duties as requested. in reference to investigations; completes evidence reports on property collected; and books evidence or property into evidence.
• Prepares and enters detailed reports into police computerized databases to include evidence and property collection logs.
• Prepares cases for presentation to prosecutors for possible prosecution in court; testifies in court.
• Performs other duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

One year of responsible customer service or citizen assistance experience in a police agency or related environment. College coursework in criminal justice is preferred. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Knowledge of
Criminal and Civil Arizona Traffic codes and statutes, criminal/civil offenses and contributing elements under City and State laws.
Methods and techniques of investigative interviewing
Basic report writing and preparation methods

Skill in
Operation of basic computer equipment
Typing, word processing, data entry and office machine operation

Ability to
Respond to inquiries and requests for assistance from investigators, other police department personnel and the general public
Communicate effectively orally and in writing
Learn applicable laws, statutes, policies and procedures
Exercise sound judgment under stress, and solve problems using deductive reasoning
Establish and maintain effective working relationships with the general public, other agencies and City employees

Special Requirements
Shift work schedule to include working a weekend shift
Terminal Operator Certification, Level B, within six months of hire
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy

Physical Requirements/Working Conditions

Working Conditions
This position primarily involves fieldwork in various traffic environments, including roadways, intersections, and accident scenes. Duties may require outdoor activity in diverse weather conditions and high-traffic areas. Office-based tasks are performed as needed to complete incident reports, analyze traffic data, and prepare documentation for court proceedings. This position may involve interaction with individuals who are distraught, uncooperative, or verbally abusive.

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits