Trainer, Laguna Cafe

What you get to do:

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Maintains a professional appearance that meets grooming standards.

What it takes to succeed:

• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions
• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within
• established timelines.
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and
• Windows.
• Must have High School Diploma or Equivalent
• Minimum of three (3) months department experience preferred
• Previous training, teaching, and/or presenting experience a plus