Trainer/On call Supervisor

Schedule: In-office 3 days per week (8:00 AM – 4:00 PM); On-call every other weekend (Saturday 8:00 AM – Monday 8:00 AM)

Position Overview

Brightcare Homecare is seeking a reliable and detail-oriented HR & Operations Support Specialist to join our team. This position plays a key role in supporting daily office operations, employee onboarding, and communication processes. The ideal candidate is organized, people-focused, and able to adapt to dynamic business needs, including providing weekend on-call coverage on a rotating basis.

Key Responsibilities

During Office Hours (8:00 AM – 4:00 PM, 3 days per week):

• Conduct interviews with potential candidates and assist in the hiring process.

• Facilitate new hire orientation, training, and onboarding activities.

• Maintain and organize employee records, including scanning and filing documentation.

• Answer and troubleshoot incoming calls and provide support to internal staff and external partners.

• Collaborate with management to identify staffing needs and improve workflow processes.

• Support administrative projects and assist with general office duties as needed.

On-Call Rotation (Every Other Weekend, Saturday 8:00 AM – Monday 8:00 AM):

• Respond promptly to phone calls requiring assistance or troubleshooting.

• Coordinate coverage for open shifts and step in to work shifts that cannot be filled.

• Communicate with staff and management to ensure smooth weekend operations.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.

• Previous experience in HR support, scheduling, or administrative roles strongly preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving and multitasking abilities.

• Ability to remain calm and professional in fast-paced or urgent situations.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new systems.

Work Schedule & Compensation

• In-office: 3 days per week, 8:00 AM – 4:00 PM.

• On-call: Every other weekend, from Saturday 8:00 AM through Monday 8:00 AM.

• Competitive pay based on experience, plus potential on-call compensation.