Training Content Developer

The Customer Education team is seeking a skilled Training Content Developer or Learning Experience Designer to create engaging, effective learning experiences for our customer’s healthcare workforce management software. This role transforms training strategy into
high-impact eLearning, video content, simulations, and live training materials that drive customer adoption and satisfaction. The position is highly collaborative and customer-facing, working closely with SMEs, Instructional Designers, and cross-functional teams.TRAINING CONTENT DEVELOPERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

• Develop high-quality training materials including eLearning modules, video tutorials, interactive simulations, and scenario-based learning using tools such as Articulate Storyline, Articulate Rise, Camtasia, and Adobe Captivate
• Partner with Senior Instructional Designer to translate training objectives into engaging, instructionally sound materials
• Design and maintain customer-facing training content and certification materials
• Build immersive learning assets for live virtual training sessions
• Administer the Customer Education Learning Management System and support enrollments, reporting, content updates & deployment
• Work cross-functionally with Subject Matter Experts to ensure training accuracy and alignment with the client's product features & functionality
• Continuously refine training assets based on learner feedback, performance data, and customer insights
• Occasionally facilitate virtual sessions to model best practices and gather real-world input from users.

CORE COMPETENCIES NEEDED FOR SUCCESS:These competencies reflect the abilities required to achieve our customer education outcomes:

Certification & Curriculum Design

• Skilled in designing structured learning paths, assessments, and measurable proficiency validations
• Ability to build certification programs with modular, customizable components for different customer needs

Learner Engagement & Optimization

• Ability to design content that drives high adoption, completion, and satisfaction rates
• Familiarity with behavior-based engagement tactics, microlearning, and simplifying complex workflows

Creative Instructional Development

• Strong visual and instructional creativity for building immersive, scenario-driven learning experiences
• Proficiency with authoring tools (Storyline, Rise, Captivate, Camtasia) and multimedia elements
• Experience developing realistic simulations that mirror live software environments.

Customer-Centered Training Strategy

• Skilled at analyzing customer use cases and tailoring training accordingly
• Ability to design hands-on exercises and scenarios that can be used directly in a customer’s live environment

Continuous Improvement & Data-Driven Decision Making

• Comfortable using training analytics, learner feedback, and KPIs to improve content effectiveness
• Strong quality mindset with the ability to update, refine, and iterate quickly

THE IDEAL PERSON FOR THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

• 3+ years of experience in training content development, instructional design, or eLearning development (SaaS or healthcare preferred)
• Proficiency with Articulate Storyline, Adobe Captivate, Camtasia, SnagIt, and similar tools
• Experience with LMS administration and SCORM standards.
• Strong understanding of adult learning principles and instructional design models (ADDIE, SAM)
• Excellent communication, stakeholder collaboration, and project management skills
• Highly organized, detail-oriented, and comfortable working in a fast-paced, iterative environment

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Pay grade: 20
• View our benefits information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Referral program
• Vision insurance

Application Question(s):

• This is a 6-month contract role, with the opportunity of renewal. Is that something you are comfortable with?
• This position pays between $25 and $27 an hour, plus benefits. Is this something you are comfortable with?

Location:

• Atlanta, GA (Preferred)

Work Location: Remote