Training Coordinator

Summary:

This position oversees and facilitates training services for employees and participants across diverse divisions, aligning with the agency's mission and contractual obligations. It includes designing, implementing, and evaluating training programs to ensure employees and participants acquire essential skills, which, in some cases, may lead to employment acquisition—collaborating with various departments, contributing to the overall success of Goodwill Industries of South Florida by promoting a dynamic learning experience and staying current with industry trends, continually refining training methodologies, and maintaining compliance with contractual standards. Commit to empowering individuals aligning with Goodwill Industries of South Florida’s mission to enhance lives through education and skill development.

Essential Duties and Responsibilities:

• Assess training needs through surveys, meetings, and interviews.
• Evaluate and gather data on the effectiveness of current training programs.
• Design comprehensive training programs aligned with identified needs, utilizing the ADDIE

model and internal Content Creation Guidelines.

• Develop curricula, courses, and modules for implementation, some of which will require upload to the Goodwill U Learning Management System (LMS).
• Coordinate the development of instructional materials, aids, and manuals to support practical training throughout the organization.
• Direct and facilitate structured learning experiences that ensure alignment with adult learning principles.
• Incorporate new trends and tools in adult learning to enhance the effectiveness of training programs.
• Create innovative training materials using software such as PowerPoint, Adobe Creative Suite, Movavi, Articulate 360, and other relevant tools.
• Implement, monitor, and evaluate the effectiveness of training activities.
• Foster a culture that supports adult learning and promotes professional growth.
• Ensure training activities meet divisional standards.
• Document and analyze the results of all training activities, both group and individual.
• Regularly evaluate the success of training programs and make necessary adjustments using feedback and data.
• Develop and recommend divisional performance goals and objectives that incorporate new training techniques.
• Stay abreast of new trends and tools in adult learning and training management.
• Receive training requests from other departments or divisions and analyze them for further development and deployment.
• Must possess reliable transportation.
• Flexibility in working hours is required, as occasional assignments during non-traditional hours may be necessary.
• Perform all other duties as assigned.

Education and Experience:

• Bachelor’s Degree in Psychology, Education, Business, or a related discipline from a nationally accredited institution.
• Four years of experience in the human services field or providing training and professional development services.
• Knowledge of computer applications such as Word, Excel, Outlook, PowerPoint, and Microsoft Teams.
• Bilingual proficiency in English/Spanish/Creole is advantageous but not mandatory.
• Preferential experience working with adults with disabilities, particularly in a vocational setting, as well as familiarity with traditional and modern training methods, tools, and techniques, are considered beneficial assets for this role.

Competencies: To excel in this role, the successful candidate should demonstrate the following competencies:

Problem Solving: Identifies and resolves issues promptly, utilizing adept information gathering and analysis. Develops alternative solutions and excels in group problem-solving situations. Demonstrates a rational approach, even when dealing with emotional topics.

Oral Communication: Speaks clearly and persuasively in both positive and challenging situations. Listens actively, seeks clarification when needed, and responds appropriately to questions. Demonstrates strong group presentation skills and actively engages in meetings.

Written Communication: Writes clearly and informatively, ensuring accuracy and adherence to spelling and grammar. Adapts writing style to meet diverse needs and effectively presents data. Proficient in reading and interpreting written information.

Ethics: The employee treats people with respect, upholds commitments, and inspires trust. The employee works with integrity and ethics, aligning their actions with the organization's values.

Planning/Organizing: Prioritizes and plans work activities efficiently, considering additional resource needs. Sets and communicates goals and objectives, organizes tasks for self and others, and develops realistic action plans.

Professionalism: Approaches others tactfully, reacts well under pressure, and treats individuals with respect and consideration, regardless of their status or position. Takes responsibility for actions and follows through on commitments.

Quality: Demonstrates accuracy and thoroughness, actively seeking ways to improve and promote quality. Applies feedback to enhance performance and monitors own work to ensure high-quality outcomes.

Safety and Security: Observe safety and security procedures and take appropriate actions beyond guidelines. Identify and report potentially unsafe conditions and use equipment and materials properly.

Attendance/Punctuality: Consistently maintains punctuality and attendance. Ensures work responsibilities are covered during absences and arrives on time for meetings and appointments.

Dependability: Follows instructions, responds to management direction, and takes responsibility for actions. Commits to working hours as needed to achieve goals, completing tasks on time, or providing timely notifications to the appropriate person.

Appearance/Personality: Presents a professional demeanor, demonstrating initiative, dependability, accuracy, and pride in work.

Teamwork: Welcomes and provides constructive feedback, actively supporting everyone's efforts to succeed.

Diversity: Displays respect and sensitivity for cultural differences.

Organizational Support: Adheres to policies and procedures, aligning actions with the organization's goals and values.

Motivation: Measures oneself against standards of excellence.

Physical Demands: The employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Regular lifting and moving of up to 25 pounds is also required. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment: Exposure to heavy people traffic and floor vibrations may be encountered. The work environment is moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.