Training Specialist/Instructor

At ServBeyond, we’re a mission-driven team supporting federal, state, and commercial clients with innovative solutions in IT services, digital transformation, and strategic operations. We’re seeking a Training Specialist/Instructor responsible for identifying training needs, designing, and delivering training programs.

Overview:
We are seeking a knowledgeable and engaging Training Specialist/Instructor to join our team. This role is responsible for designing, developing, and delivering effective training programs that support user adoption and enhance organizational performance. The ideal candidate will have a strong background in IT training and instructional design, with the ability to communicate complex concepts clearly and effectively.

This hybrid role requires at least one day per week in our Rockville, MD, and Baltimore, MD client location. There may also be times that this resource needs to be onsite 5 days a week if there are in person training sessions scheduled.

Primary Responsibilities:

• Conduct training sessions on site and virtually for Business users on the applications developed in OpenText Content Server.
• Partner with PMO & BA teams to ensure training aligns with the Organizational standards.
• Research, develop, and revise training courses and maintain accurate training catalogs.
• Create instructor materials including course outlines, background content, and training aids.
• Develop student materials such as manuals, workbooks, handouts, certificates, and evaluation forms.
• Deliver training through various formats including:
• Instructor-led classroom sessions
• Online, self-paced modules
• Desk-side coaching
• Workshops and seminars
• Assess training effectiveness and implement improvements.
• Collaborate with subject matter experts and stakeholders to ensure training aligns with business needs.

Education Requirements:

• A Bachelor's Degree from an accredited college or university with a major in Education/Training in the areas of Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
• A Master's Degree is preferred.

Required Qualifications:

• Hands-on experience with OpenText Content Server functionalities such as Document Management, Workflows, Forms, Metadata, Search, WebReports, and Records Management.
• Experience as a Business Analyst or end user of OpenText products.
• Excellent Communication, presentation and training skills.
• Minimum of 4 years in information systems development, training, or related field.
• At least 2 years of experience developing and delivering IT and end-user training on computer hardware and application software.
• Strong communication, presentation, and training skills.
• Knowledge of instructional design and adult learning principles.
• Ability to tailor training to various technical skill levels.

Preferred Qualifications:

• Experience with Learning Management Systems (LMS) and e-learning tools.
• Excellent organizational and project management skills.
• Experience with OpenText products and user training.

Work Environment & Benefits:

• Hybrid work flexibility
• Health, Dental, Vision, and Life Insurance
• 15 days paid time off
• 10 Paid Holidays
• 401(k) with employer contributions
• Professional development opportunities

Salary Range:

The salary range for the Training Specialist/Instructor position is competitive and commensurate with experience, between $80,000 to $90,000 annually. We also offer a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

Equal Employment Opportunity:

ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Americans with Disabilities Act (ADA) Requirements:

ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need accommodation due to a disability to apply for a position with us, please email us at hr@servbeyond.com.

The physical demands described below represent the essential functions of this position. Reasonable accommodation may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to type, handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.