Transfer Center Dispatcher

Job Description

TRANSFER CENTER DISPATCHER (IN-PERSON)

Salary Range: $19.10

Department: Communications

Location: EMS Communications Center

Reports to: Communications Supervisors

Position Summary

The Transfer Center Dispatcher plays a critical role within the Communications Department by coordinating patient transfer services. This position requires strong communication and organizational skills to efficiently manage transfer requests, evaluate medical necessity and billing requirements, and coordinate appropriate patient transport services. The dispatcher ensures all requests are handled professionally, promptly, and in accordance with organizational policies and contractual guidelines.

Essential Job Functions

• Assure compliance and enforcement of all policies, procedures, processes, and protocols of the American Ambulance Employee Handbook, American Ambulance/Fresno County contract, CCEMSA Policies and Procedures, and any other contracts relating to EMS Communications.
• Staff Transfer Center workstations as assigned.
• Performs call backs to sending facilities for delays and updates in a timely manner.
• Assure receipt of all required billing information when needed.
• Communicate with hospitals, medical facilities and the general public in an effective, appropriate and professional manner.
• Operate equipment as trained and assigned and provide appropriate notification to the on-duty Supervisor in the event of malfunction.
• Maintain professional and courteous radio communications with all personnel utilizing clear-text radio standards.

Secondary Job Functions

• Arrives to all work assignments on time, in the appropriate uniform, and with all appropriate certifications and credentials.
• Maintains the cleanliness of assigned workstation.
• Assures all safety rules and guidelines are followed.
• Maintains a professional appearance when representing American Ambulance.
• Responsible for completion and accuracy of all paperwork and computerized records.
• Attend all meetings as required.
• Promote good morale by exhibiting exemplary conduct, a positive attitude, and support for all personnel and American Ambulance.
• Treats all patients, patient’s families and friends, health care agency personnel, and all members of the public with respect and professionalism.

Other Job Functions

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with notice.

Minimum Qualifications

• High School Diploma or GED
• Exceptional communication and organizational skills
• Previous administrative support experience (preferred)
• Excellent computer and typing skills
• Current CCEMSA TransComm Dispatcher (provided after training)

Authority

• May not release employee-related information.
• May not release call-related information pertaining to CAD/Dispatch information.
• May not release Company-related information.
• May not use Company letterhead.
• May not communicate with the media
• May not release or remove from the Communication Center any patient information.

Key Performance Measurements

• Shift start time
• Input errors
• Attend all mandatory training sessions.

Equipment Demands

This job operates in an office-like environment. This position routinely uses standard office equipment such as computers, phones, copiers and fax machines.

Emotional Demands

• Work any hours and days of the week
• Work with different agencies
• Work with the public
• Work closely with co-workers
• Work with tight deadlines under pressure
• Work with frequent interruptions
• Professional appearance and conduct
• Good organizational skills
• Be confidential with privileged information

Physical Demands

• General office needs
• Must be able to type >/= 30 wpm
• Must be able to work for prolonged periods while sitting
• Must be able to hear in both ears
• Must be able to operate required equipment for up to 12 hours

Environmental Demands

• Be able to work indoors.

Position Type/Expected Hours of Work

This is a full-time position (in-person). Days and hours of work may vary as job duties demand.

Travel

There may be occasional travel for conferences, seminars and training.

At-Will Employment Disclosure

Employment with American Ambulance is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason or no reason at all. Nothing in this job description, employee handbook, or any other company document should be interpreted to create a contract of employment, express or implied, or alter the at-will nature of employment. Only a written agreement signed by the President can change the at-will status of employment.

Reasonable Accommodations

American Ambulance is committed to providing equal employment opportunities to qualified individuals with disabilities. If you require accommodations during the application or interview process, or to perform essential job functions, please contact hr@americanambulance.com. We will work with qualified individuals to provide reasonable accommodations unless doing so would cause an undue hardship to the company or pose a direct threat to the health or safety of the employee or others.

Supervises None

Classification Non-exempt

Effective Date October 01, 2022

Updated March 16, 2026