Transit Dispatcher

Description

Click here to meet some of the City’s “CAN DO” employees.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

The City of Fayetteville is currently recruiting for a Transit Dispatcher to schedule and coordinate vehicles and passenger trips; to dispatch vehicles; to provide information to the public and respond to customer questions and complaints; to monitor and respond to calls, including two-way radios and mobile phones; to verify and monitor staff locations; to record service calls; to prepare, prioritize and relay transportation requests, including emergency situations; to participate in a variety of administrative and clerical duties related to assigned area of work; and to perform technical tasks relative to assigned area of responsibility.

Essential Duties & Responsibilities

• Assign, and coordinate the work of bus operators responsible for providing mass transit services within the Transit Department.
• Prepare, schedule and assign daily work duties and routes; prepare block sheets, run boards, status reports and call lists.
• Operate a two-way radio in support of dispatching duties; ensure routes are serviced in a timely fashion and on schedule; assist bus operators during breakdowns including securing replacement equipment and staff; coordinate major equipment and vehicle repairs with fleet maintenance staff.
• Maintain employee time sheets, vehicle allocation and run assignments.
• Act as receptionist; answer and screen telephone calls; provide information to the general public; respond to sensitive inquiries and complaints.
• Provide ticket sales and information for walk-in customers.
• Provide public transportation and para-transit dispatching and routing services to seniors, disabled individuals and the general public; dispatch fixed-route and para-transit vehicles as appropriate.
• Assist route supervisor in filling operator shift assignments.
• Provide information to law enforcement concerning Transit accidents, incidents and/or injuries and public safety.
• Verify and load the cash tray for daily business which includes transporting monies to the appropriate area.
  
  

Minimum Qualifications

For a complete job description, click here.

Experience

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Two years of increasingly responsible experience in dispatch, transit operations, and/or customer service.

Training

Equivalent to completion of the twelfth grade.

Required

LICENSING & CERTIFICATIONS:

Possession of an appropriate valid driver's license and ability to maintain insurability.

Preferred

A valid North Carolina, Class B Commercial Driver's License with Passenger and Airbrake endorsements.

From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview and skills testing which may include; but not limited to, Outlook, Customer Service and Spelling, with the selected candidate being subject to a pre-employment background check, driving history check and a Department of Transportation (DOT) drug screen.

An Equal Opportunity Employer

Health And Dental Insurance

The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave

Vacation Leave

Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service

and the number of hours an employee is scheduled to work.

Sick Leave

Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours

scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without

limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.

Holidays

The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an

additional holiday is provided making for 13 paid holidays.

Bereavement

Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or

attend a funeral or memorial service of a family member.

Retirement

The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC

Local Governmental Employees’ Retirement System, administered by the State of North Carolina. Regular employees

scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member

of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.

Deferred Compensation Plans

To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These

programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a

portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)

plan and NC 457 plan; both administered by Empower. The City currently contributes 3% of base salary to an eligible

employee’s NC 401(k) account with a proposal, but must be approved by Council, to increase to 4% for Plan Year 25/26.

Cafeteria Plan / Supplemental Benefits

Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

• > Flexible Spending Accounts (FSAs) – Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
• > Short-Term and Long-Term Disability Insurance
• > Optional Life & Accidental Death & Dismemberment
  
  

Death Benefit

The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the

employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided

by the NC Retirement System that is equal to the highest 12 months’ salary in a row during the 24 months before death, no

less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.

Pay Periods / Deduction For Benefits / Direct Deposit

City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.

Employee Assistance Program

The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance

on legal, financial and personal issues affecting your health, relationships and job.

01

Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.

• I have read and complied with the above statement.
  
  

02

Are you a current City of Fayetteville employee?

• Yes
• No
  
  

03

Have you held an out-of-state driver's license (other than NC) in the past 3 years?

• Yes
• No
  
  

04

Do you currently possess a valid driver's license?

• Yes
• No
  
  

05

Do you currently have an acceptable driving record in accordance with the City of Fayetteville driving standard? Click here to view the City of Fayetteville's driving standard's list of an unacceptable driving record criteria.

• Yes
• No
  
  

06

This position requires meeting and maintaining vehicle insurability with the City of Fayetteville. Are you willing to accept this condition of employment?

• Yes
• No
  
  

07

Do you currently possess a valid North Carolina Class B Commercial Driver's License with Airbrake and Passenger endorsements?

• Yes
• No
  
  

08

If you answered "No" to the above question, will you be able to obtain a North Carolina Class B Commercial Driver's License with Airbrake and Passenger endorsements?

• Yes
• No
• Already possess a North Carolina Commercial Driver's License with Airbrake and Passenger endorsements
  
  

09

How many years of experience do you have in dispatch, transit operations, and/or customer service?

• 7+ years
• 5 - 6 years
• 2 - 4 years
• One year or less
• None
  
  

10

Briefly describe your experience in dispatch, transit operations, and/or customer service. (If this question does not apply, please type N/A in the space provided below.)

11

Do you have experience operating a 2-way radio?

• Yes
• No
  
  

12

Do you have cash handling experience?

• Yes
• No
  
  

13

Do you have experience with RouteMatch computer software?

• Yes
• No
  
  

14

If you answered "Yes" to the question above, please describe your experience using RouteMatch computer software. (If this question does not apply, please type N/A in the space provided below.)

15

What is your skill level using RouteMatch computer software?

• Proficient
• Moderate
• Basic
• None
  
  

16

Do you have experience with Microfsoft computer software?

• Yes
• No
  
  

17

If you answered "Yes" to the above question, please describe your experience working with Microsoft computer software. (If this question does not apply, please type N/A in the space provided below.)

18

What is your skill level using Microsoft Word?

• Proficient
• Moderate
• Basic
• None
  
  

19

What is your skill level using Microsoft Excel?

• Proficient
• Moderate
• Basic
• None
  
  

20

This position has irregular work hours. Are you willing to accept this working condition?

• Yes
• No
  
  

21

This position includes sitting for extended periods of time. Are you willing to accept these working conditions?

• Yes
• No
  
  

22

This position requires the ability to frequently lift cash boxes weighing up to 20 pounds. Are you willing to accept this working condition?

• Yes
• No
  
  

23

This position requires the ability to handle/lift, with one hand, fare boxes weighing up to appoximately 10 pounds. Are you willing to accept these working conditions?

• Yes
• No
  
  

24

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:

• Drivers License Number
• Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer
• Complete Education History (including High School)
• A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 – present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 – 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
• I have read and understand the above statement
• Required Question