Transit Stop Supervisor

Position Purpose

The Transit Stop Supervisor provides operational and technical leadership for all transit stops and associated amenities owned and operated by WeGo Public Transit. This position is responsible for supervising field operations, coordinating installations and modifications, managing transit stop data and asset records, and ensuring all stops are maintained in a safe, clean, accessible, and state-of-good-repair condition in accordance with WeGo Transit Stop Guidelines and ADA requirements.

The Transit Stop Supervisor serves as the primary point of coordination for transit stop activities, including service changes, asset tracking, customer complaints, signage production, and advertising media. This role directly supervises union personnel, manages work assignments, and ensures accurate documentation and performance tracking through asset and work management systems.

Essential Job Functions

Transit Stop Operations & Field Supervision

• Supervise daily operations related to transit stops and associated amenities, ensuring compliance with agency standards for safety, cleanliness, accessibility, and customer experience.
• Coordinate and oversee the installation, modification, repair, and removal of transit stop amenities, including shelters, benches, trash receptacles, signage, decals, and advertising media.
• Develop daily and weekly work assignments and schedules for field crews based on operational priorities.
• Conduct routine inspections and condition assessments to identify deficiencies, safety hazards, and state-of-good-repair needs.
• Ensure preventive maintenance and corrective repairs are completed in a timely and compliant manner.
• Coordinate with contractors, utilities, property owners, and government agencies to support transit stop projects and improvements.
• Ensure all work complies with ADA requirements, safety regulations, and WeGo Transit Stop Guidelines.

Transit Stop Sign Shop & Signage Operations

• Oversee and coordinate operations of the Transit Stop Sign Shop.
• Update signage and decal processes related to service changes, construction activity, and detours.
• Print, laminate, and prepare bus stop decals for field installation.
• Monitor sign shop inventory, including signposts, hardware, and materials.

Data, Asset Management & GIS Coordination

• Oversee and manage transit stop data within EAM, Esri/GIS, and agency asset and work management platforms, ensuring accurate recordkeeping, system coordination, and reliable data to support service planning, maintenance activities, performance tracking, and compliance requirements.
• Ensure accurate cataloging of all transit stop amenities through field data collection and quality assurance checks.
• Maintain accurate records for preventive maintenance, service requests, resident requests, expenditures, and work in progress.
• Maintain GIS accuracy for transit stop assets, including WeGo Bus Stop New Sign Installation and NMTA Bus Stop Asset dashboards.
• Utilize asset management software to develop, schedule, and track preventive maintenance activities.
• Compile and report monthly operational data, performance metrics, and statistics.
• Act as liaison with internal departments to ensure timely communication and execution of transit stop changes.

Customer Complaints, ADA & Compliance

• Investigate and resolve customer complaints related to transit stops, including Trapeze COM issues.
• Assist with implementation and tracking of the ADA Transition Plan as it relates to transit stops.
• Track ADA-compliant stops and maintain accurate ADA records within EAM and Esri/GIS and related systems.
• Support audits, reporting, and documentation related to ADA compliance and accessibility improvements.

Supervision, Labor Relations & Safety

• Supervise and direct assigned union, ensuring work assignments are completed safely, efficiently, and on schedule.
• Monitor employee performance, attendance, and productivity.
• Lead, train, coach, and mentor employees in a positive and professional manner.
• Promote and enforce safe work practices and a safety-first culture.
• Address performance issues and initiate disciplinary action in accordance with agency policies and collective bargaining agreements.
• Handle Step 1 grievances and maintain communication with union representatives, escalating issues as required.
• Ensure compliance with labor agreements, agency policies, and equal employment opportunity requirements.

Performs Other Duties as Assigned

The duties listed above describe the essential functions of this position. Employees may be required to perform additional job-related duties as requested by management.

Physical Requirements

(With or without reasonable accommodation)

• Ability to sit, stand, walk, reach, lift up to 50 lbs., carry up to 35 lbs., and perform repetitive motions.
• Ability to clearly see, hear, speak, and communicate effectively.
• Ability to operate standard office and field equipment, including computers, phones, tablets, printers, and inspection tools.

Other Requirements

• Ability to work assigned schedules, including overtime, holidays, special events, and emergency response.
• Ability to work independently with minimal supervision.
• Strong problem-solving, organizational, and decision-making skills.
• Ability to read and interpret technical documents, drawings, specifications, and procedures.
• Proficiency in Microsoft Office and asset/work management systems.
• Ability to maintain confidentiality and effective working relationships across all levels of the organization.
• Must possess a valid Tennessee Driver’s License.

Recommended Preparation for Employment

Education:
Technical, GIS, or supervisory training preferred, or an equivalent combination of education and experience, including experience with GIS applications, transit asset management, ADA accessibility requirements, safety and compliance programs, and supervisory practices within a public-sector or unionized workforce.

Experience:

• Minimum of five (5) years of experience in transit stop operations, asset coordination, facilities maintenance, or similar operational or infrastructure-related work.
• At least two (2) years of experience supervising staff, preferably within a unionized or public-sector environment, or comparable leadership experience.
• Experience using asset management systems, GIS platforms, inventory control systems, work order tracking tools, or similar enterprise or operational systems.
• Working knowledge of ADA requirements, applicable safety regulations, and customer service standards, or experience applying comparable accessibility and compliance requirements.
• Experience coordinating service changes, capital or operational projects, and working collaboratively across departments or with external stakeholders.