Transportation Coordinator

EZ Ride is a non-profit, public-private partnership that strives to improve the quality of life for people in New Jersey by providing transportation services for commuters, older adults, and people with reduced mobility.

You will work with the other members of the EZ Ride team to ultimately enhance the quality of life through transportation solutions. To that end you must be committed to delivering what you promise with respect, integrity, and a smile; to building an extraordinary team of professionals dedicated to innovation, reliability and results; and finally making our community a better place to live and work.

ROLE OF THE POSITION

EZ Ride is looking for a bright, energetic self-motivated person for our EZRyde4Life Program. The candidate should be computer literate and a problem solver. Prior Call-Center experience is preferred. It is important to be able to efficiently resolve any problems that our customers may have. Our customer service department has an excellent reputation and we are looking for someone with the right skills to become a valued member of our team.

RESPONSIBILITIES

• Effectively manage large amounts of incoming calls
• Build sustainable relationships through open communication
• Handle complaints and follow up to ensure resolution
• Analyze data and produce reports.
• Follow communication procedures, guidelines and policies

SKILLS AND KNOWLEDGE REQUIRED

• Proven customer support experience
• Proficiency with Computer Skills: Microsoft Office, Internet, Social Media.
• Strong phone contact handling and active listening skills
• Must be Bilingual (Spanish – English)
• Ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to prioritize, and manage time effectively
• High School Diploma or GED required

WORK SCHEDULE:

• Part Time opportunity with 25-30 hours per week
• Monday to Friday from 8:00 AM – 8:00 PM & Saturdays from 8:00 AM – 5:00 PM (scheduled 5 days a week)
• Before hybrid work is allowed, an in-person 90 days training must be completed

If you are interested and would like to apply for the position, please send your resume via Indeed:

Contact HR: (201) 939-4242, option 9, Ext 138.

Equal Employment Opportunity Employer

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off
• Referral program
• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Wood-Ridge, NJ 07075