Transportation Dispatch Clerk

Why work for Flagler County?

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Position Summary
Performs advanced, safety sensitive, clerical, fiscal, and backup dispatching duties in support of Flagler County Public Transportation’s (FCPT) operations. Assists the Transportation Coordinator in performing administrative duties in a coordinated public transportation system.

Essential Functions

• Receives telephone calls, takes cancellations, and schedules trips.
• Operates computer dispatch program and directs drivers.
• Creates, distributes, and audits manifests of daily trips for FCPT.
• Prepares trip and on-time performance reports as needed.
• Assists with drivers in mapping help with routes as needed.
• Assists with Medicaid verification and billing.
• Provides administrative assistance to Transportation Coordinator
• Must comply with the provisions of the Federal Transit Administration (FTA) Drug and Alcohol Regulations.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• 2-years’ experience in administrative, clerical, or financial work. Public transportation administrative experience preferred.
• Possession of Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement is preferred. As a condition of continued employment, a (CLP) Commercial Learners Permit must be obtained within 3 months from date of hire and a Class “C” Florida Commercial Driver’s License or higher with Passenger Endorsement must be obtained prior to the end of the one-year probationary period.

Knowledge, Skills and Abilities

• Knowledge of office procedures.
• Knowledge of county road system.
• Ability to organize effectively and efficiently, schedule and dispatch drivers and vehicles to scheduled and unscheduled destinations.
• Ability to proficiently operate a personal computer, other office machines and a two-way radio.
• Ability to communicate effectively, both orally and in writing, and to understand and carry-out oral and written directions.
• Ability to maintain working relationships with the public and fellow employees.
• Ability to enforce safety rules, tactfully and firmly, with the public.
• Knowledge of transportation scheduling software such as Trapeze.

• Acceptable vision and hearing.
• Light lifting and carrying (up to 10 lbs.).
• Walking, standing, kneeling and bending.
• Must be able to operate appropriate motor vehicles.
• Must be able to sit for long periods of time and perform data entry.

Flagler County offers the following benefits to its employees:

• Generous medical plan
• Dependent benefits available at reasonable rates
• Basic life insurance in the amount of 1x salary up to $50,000 at no cost to the employee
• Additional life insurance benefits for the employee and/or dependents are available at the employee's cost
• Dental and vision plans are offered on a voluntary basis at the employee's cost at group rates
• Onsite Employee Health & Wellness Center
• Flexible Spending Account through P&A Group
• Florida Retirement System (FRS)- https://www.myfrs.com/FRSPro_ComparePlan_Contri.htm
• Personal Leave (Personal Leave: Full-time regular employees accrue 20 personal leave days per year up to the maximum allowable accruals.)
  Eligible part-time regular employee accruals are prorated accordingly.
• Tuition Reimbursement
• 14 paid holidays