Transportation Supervisor

Location: This position is a 100% in-person role. The successful candidate will be expected to work in person on all scheduled workdays and must reside in Lebanon, IN area.

Schedule: Monday to Friday: Days (Flexibility is required for occasional early morning, evening, and weekend support)

INTRODUCTION

Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

Within the Scooter’s Coffee brand sits our Supply Chain Team Harvest Roasting, which includes our warehouse, bakery, and roastery. Harvest Roasting serves as the supplier to all of our coffeehouse locations, including corporate and franchise owned, providing weekly product deliveries of the vast majority of products needed for daily business.

Why you will love working for Scooter’s Coffee

• Compelling Benefits: We offer Health, Dental, Vision and Life Insurances. PTO, Paid Holidays, Paid leave for all parents, company paid contributions to your 401(k). We Offer Competitive Weekly Pay!
• Lifestyle Support: We offer $1800/per year for a Lifestyle spending Account that is used for app memberships, streaming services, daycare, cell phone monthly services, gym memberships, internet services, and much more!
• Perks: $75 credit for in-store purchases, discounted products from our online store. Lots, and lots, and lots of coffee!!

Qualifications

• BA/BS degree in business management, transportation, supply chain management or related field and/or work experience equivalent
• 3+ years in transportation, warehousing, and or supply chain environment
• 1-2 years of supervisory and leadership experience in transportation and distribution
• Professional and positive appearance and attitude
• Communications skills, a must
• Troubleshooting skills, a must
• Systems knowledge including but not limited to Word, Excel, Samsara and TMS software system experience, or like applications.
• Ability to travel up to 10% of the time

Able to meet the following physical demands, either with or without a reasonable accommodation:

• Regular and predictable attendance
• Lift, carry, push, and pull objects up to 75 pounds frequently throughout a day
• Stand, sit, stoop, climb, kneel and crouch occasionally throughout a day
• Hear, see, and speak within a loud environment
• Work in varying temperature zones, from freezer temperatures to non air conditioned temperatures in the summer

Description

The primary function of this position is to utilize coaching and leadership skills to manage drivers and achieve specific goals and KPIs. These goals and KPIs include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

What You Will Do

• Review driver routing and check calls to determine driver location and estimated delivery times.

• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).

• Call customers to obtain and provide information as needed and schedule loading/delivery appointments, as necessary.

• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.

• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the driver’s hours of availability and hours of service.

• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.

• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.

• Resolve driver conflicts, problems, and requests with respect to matters such as, home-time, pay, equipment, and load assignments.

• Manage driver off-time, PTO, available hours, and expenses.

• Manage, coach, and develop employees to achieve work objectives and improve performance and skills.

• Ensure the awareness of and enforce company policies.

• Maintain records pertaining to driver performance and productivity.

• Provide excellent and timely customer service.

• Willingness to be hands on when needed.

• Provide suggestions to management for process improvement in all areas

• Provide weekly reporting of KPI’s

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.