Travel Concierge & Guest Experience Specialist.

Tripshepherd is Hiring: Travel Concierge & Guest Experience Specialist

📍 Job Details:

• Location: F-10/4, Islamabad (Onsite)

• Shift: 7 AM - 3PM EST Timings.

• Schedule: 5 working days per week (including Saturday & Sunday)

Tripehepherd is seeking a proactive and customer-focused Travel Concierge & Guest Experience Specialist to join our growing team.

This role combines customer experience, operations and sales, focusing on managing the guest journey from booking through post-tour engagement while creating opportunities for thoughtful upselling and cross-selling.

Key Responsibilities:

🔹 Guest Experience & Communication • Connect with guests after booking to confirm details and gather required information

• Deliver a personalized and seamless customer experience before tours

• Act as the primary point of contact for guest inquiries, changes, and special requests

🔹 Upselling & Cross-Selling • Recommend suitable tour upgrades and enhanced experiences

• Introduce relevant tours and experiences across different cities

• Provide recommendations in a guest-focused and consultative manner

🔹 Post-Tour Engagement & Review Management • Follow up with guests to gather feedback on their experience

• Encourage positive reviews and maintain strong guest relationships

• Professionally resolve guest concerns and manage online reviews across platforms

🔹 Revenue & Performance Tracking • Track upsell and cross-sell performance metrics

• Identify trends and opportunities to improve guest engagement and revenue growth

• Continuously optimize communication strategies and customer experience processes

We are looking for someone with excellent communication skills, strong customer service experience, and a passion for travel and hospitality.