Travel Consultant

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.

Key Responsibilities:

• Answer incoming customer calls and provide accurate, timely information.
• Resolve customer concerns, complaints, and inquiries with professionalism.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Update customer records and document interactions in the system.
• Adhere to company policies and call handling procedures.

Requirements:

• Fluent in English with excellent verbal and written communication skills.
• Previous experience in customer service (preferred but not required).
• Strong problem-solving skills and ability to handle customer concerns with patience.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work in a fast-paced environment and handle multiple inquiries efficiently.
• Willing to work from 2 PM to 11 PM.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and career growth opportunities.
• Friendly and supportive work environment.
• Health benefits (if applicable).

Job Type: Full-time

Pay: From Rs60,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Mode of transport to Office (Blue Area)
• Are you comfortable working from 3 PM to 12 AM?
• Are you comfortable working 6 days a week?

Language:

• English (Required)

Work Location: In person