Travel Operations & Client Specialist (egypt/remote)

Role Overview

We are looking for a reliable and proactive Travel Operations & Client Specialist to support day-to-day travel coordination, airline logistics, and client communication.

In this role, you will be the main point of contact for flight changes, cancellations, rescheduling, airline follow-ups, and client updates. You will help ensure that travel disruptions are handled quickly, clearly, and professionally.

This role does not require many years of corporate experience, but previous hands-on experience in the travel industry is required. The ideal candidate understands basic airline processes, travel booking workflows, and how to communicate effectively with both clients and airline representatives.

Key ResponsibilitiesAirline Operations

• Communicate directly with airlines regarding flight schedules, ticketing basics, availability, and booking-related questions.
• Perform basic flight lookups and support day-to-day airline coordination.
• Assist with ticketing-related tasks and follow up on airline responses when needed.

Cancellations & Rescheduling

• Handle flight cancellations, schedule changes, missed connections, and other trip disruptions.
• Support clients with rescheduling and alternative flight options.
• Process cancellation or modification requests in a timely and organized manner.

Client Management

• Serve as the main point of contact for clients during the travel process.
• Provide clear and timely updates regarding flight changes, delays, cancellations, and rebooking options.
• Answer client questions professionally and ensure a smooth customer experience.

Issue Resolution

• Monitor and track flight changes, disruptions, and cancellation notices.
• Take ownership of problems and work proactively to resolve them before they negatively affect the client.
• Coordinate between clients, airlines, and internal team members to ensure issues are handled efficiently.

Qualifications & RequirementsTravel Industry Experience

• Minimum of a few months of hands-on experience in the travel industry is required.
• Must understand basic travel terminology, airline workflows, and booking processes.
• Experience with flights, reservations, airline communication, or travel agency operations is strongly preferred.

System Knowledge

• Familiarity with travel booking platforms or basic GDS concepts is required.
• Experience with systems such as Amadeus, Sabre, Galileo, Travelport, or similar platforms is a plus.
• Must be comfortable learning and navigating booking tools, airline portals, and client management systems.

Communication Skills

• Strong written and verbal communication skills.
• Comfortable speaking with airline representatives and clients.
• Able to explain travel changes, options, and next steps clearly and calmly.

Problem-Solving & Adaptability

• Able to stay organized under pressure, especially during delays, cancellations, or schedule changes.
• Strong attention to detail when handling bookings, flight times, names, and travel documents.
• Reliable, solution-oriented, and able to follow up until issues are resolved.

Ideal Candidate

The ideal candidate is someone who has worked in a travel agency, airline support role, booking office, reservations team, or similar travel-related environment. They are comfortable dealing with flight changes, client questions, airline communication, and time-sensitive travel issues.

They do not need to be a senior travel expert, but they must understand the basics of how travel operations work and be willing to take ownership of client issues from start to finish.

Work Location: Remote

Pay: E£15,000.00 - E£50,000.00 per month

Work Location: Remote