Travel Supervisor - ATT

Role Overview:
As a Travel Supervisor, you will oversee and support travel operations to ensure exceptional service across all client touchpoints. Based in our Advanced Travel & Tourism team in Abu Dhabi, this onsite role involves leading a dynamic team, optimizing workflows, and driving top-tier customer satisfaction. You will play a pivotal role in coaching staff, streamlining office processes, and fostering strong partnerships with clients and vendors, upholding our reputation for excellence in the travel industry.

Key Responsibilities:

• Lead and supervise a team of travel consultants, promoting collaboration, productivity, and a high-performance culture.

• Oversee daily office operations to ensure seamless workflow and superior customer service.

• Monitor key performance metrics, analyze results, and implement process improvements for efficiency and quality.

• Manage client relationships, professionally addressing and resolving escalated customer issues.

• Coordinate with airlines, hotels, and other suppliers to establish and maintain strong business partnerships.

• Train, mentor, and develop team members, providing ongoing guidance and support.

• Ensure compliance with industry regulations and company policies, including accurate management of portal balances.

• Serve as an Amadeus System expert, offering hands-on support and guidance to team members.

• Prepare, analyze, and present regular reports to senior management on team performance and operational insights.

Must-Have Requirements:

• Minimum 7 years of experience in the travel industry, including at least 2 years in a supervisory or managerial role within the UAE.

• Strong knowledge of international travel destinations, products, and services.

• Proven expertise in Amadeus System, including ticket issuance and reissuance.

• Excellent organizational, communication, and interpersonal skills.

• Proficiency with travel booking and hotel portals, as well as MS Office.

• Ability to effectively lead and motivate teams in a fast-paced environment.

• High level of professionalism with a strong customer service orientation.

• Bachelor’s degree or Certificate in Travel and Tourism.

Nice-to-Have Requirements:

• Experience managing multi-location teams or diverse travel portfolios.

• Advanced certifications in travel management or customer service.

• Knowledge of additional Global Distribution Systems (GDS) beyond Amadeus.

• Expertise in crisis management for travel arrangements and last-minute changes