Travel Team Leader, Sr. Team Leader // Holiday Packages

We are looking for a dynamic and experienced Team Leader / Operations Manager to oversee the holiday packages department in our travel agency. The ideal candidate will be responsible for managing a team of travel consultants, ensuring smooth operations, maintaining excellent customer service, and optimizing business performance.

Key Responsibilities:1. Team Leadership & Management:

• Lead, motivate, and manage a team of travel consultants.
• Provide training and mentorship to enhance team performance.
• Monitor individual and team sales targets and ensure achievement of business goals.
• Conduct performance evaluations and provide constructive feedback.

2. Operations & Customer Service:

• Oversee the end-to-end process of holiday package bookings, including flights, hotels, transfers, and tours.
• Ensure smooth coordination with suppliers, airlines, hotels, and local tour operators.
• Handle customer queries, complaints, and escalations effectively.
• Maintain high standards of customer satisfaction and service quality.

3. Sales & Revenue Growth:

• Develop sales strategies to promote and sell holiday packages.
• Identify new business opportunities and partnerships.
• Analyze market trends and competitor activities to improve offerings.
• Assist in pricing, promotions, and discounts for different travel packages.

4. Vendor & Supplier Management:

• Establish and maintain strong relationships with travel partners, hotels, airlines, and local suppliers.
• Negotiate contracts and pricing to maximize profitability.
• Ensure timely payments and smooth collaboration with vendors.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹55,000.00 per month

Location:

• Gurugram, Haryana (Required)

Work Location: In person