Treasury Management Services Manager

Job Summary

The Treasury Management Services Manager is a dynamic leader responsible for shaping and executing the Bank’s strategy for Treasury Management Services. This role champions the design, delivery, and ongoing innovation of our treasury management products, ensuring they drive exceptional client value, operational excellence, and revenue growth.

As the internal advocate and external ambassador for Treasury Management, this leader partners across departments to deliver world-class customer experiences, develop best-in-class products, and inspire a high-performing team dedicated to client success.

Essential Duties

Strategic Leadership & Product Ownership

• Develop and execute the Treasury Management strategy aligned with the Bank’s strategic goals and customer-first culture.
• Lead the roadmap for Treasury Management products—driving innovation, efficiency, and differentiation in the marketplace.
• Partner with senior leadership to identify and implement new products, technologies, and partnerships that enhance client success and operational performance.
• Represent the Bank and engage with industry peers, vendors, and technology providers to stay ahead of emerging trends.

Customer Success & Relationship Management

• Serve as the voice of the customer—ensuring that product design, delivery, and support exceed client expectations.
• Drive initiatives that deepen client engagement, adoption, and retention across Treasury products and services.
• Oversee and resolve complex client escalations with a focus on proactive solutions and long-term satisfaction.

Operational Excellence & Risk Management

• Oversee daily operations of Treasury Management, ensuring compliance with all regulations and internal policies.
• Champion process improvement and automation to optimize efficiency, accuracy, and control.
• Manage audits, risk reviews, and vendor relationships related to Treasury Management systems and platforms.

People & Performance Leadership

• Lead, inspire, and develop a high-performing Treasury Management team.
• Build a culture of accountability, innovation, and collaboration focused on customer and employee success.
• Establish clear goals, performance metrics, and professional development pathways for team members.

Cross-Functional Collaboration

• Collaborate with Digital Banking, IT, Operations, and Relationship Management teams to deliver seamless and integrated client solutions.
• Partner with internal stakeholders to deliver training, communication, and alignment on Treasury Management products and strategies.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Function as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.

Core Competencies

• Strategic and visionary thinking
• Product innovation and lifecycle management
• Strong execution and project management discipline
• Customer success orientation
• People leadership and team development
• Collaboration and cross-functional alignment
• Risk and compliance awareness

Education and Experience

• Education: Master’s degree preferred; bachelor’s degree in business, Finance, Management, or related field required.
• Experience: Minimum 7+ years of experience in Treasury Management, Product Management, or Digital Banking, including at least 3 years in a leadership role.
• Proven success in developing and launching financial products and services that drive measurable customer and revenue outcomes.
• Strong understanding of electronic banking platforms, cash management, and commercial deposit services.
• Demonstrated ability to lead through influence, inspire teams, and deliver results in a fast-paced environment.
• Exceptional communication, analytical, and problem-solving skills.

Officer Title Eligibility

For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s).

Required Knowledge

• Strong Banking knowledge
• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Bank Secrecy Act
• Proficiency in Excel and Word required, knowledge of other technical programs a plus

Equipment Operated

• Desk top Computers
• Standard Office Equipment (copiers, fax machines)
• 10 Key Machines
• Mobile Phone

Physical Requirements & Work Environment

• Requires repetitive movement.
• Requires sitting for prolonged periods of time.
• Requires lifting up to 15lbs.
• Requires using hands to manage, control or feel objects.
• Office setting w/controlled temperature.

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserve the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

November 3,2025