Triage Case Manager

Warren Wilson College seeks a compassionate and experienced trauma-informed mental health professional to serve as our Triage Case Manager. This position plays a vital role within the Counseling Center, serving as the primary point of contact for students in need of emergent mental health support. The Case Manager will provide timely triage, assessment, crisis intervention, and care coordination for students, with a strong emphasis on collaboration with the interdisciplinary Care Team and connection to campus and community resources.

The successful candidate will conduct comprehensive student assessments, manage ongoing case coordination, and maintain strong relationships with campus partners and community providers to ensure seamless, student-centered care. Responsibilities include managing the Mental Health Crisis Line on a rotating basis, developing individualized care plans, consulting with faculty and staff, and delivering psychosocial educational programming and training. The role also requires maintaining accurate and confidential records in compliance with legal and ethical standards.

The Case Manager position has a regular full-time on campus schedule Monday- Friday, with occasional evening hours. On-call responsibilities are required two weekends per month. Candidates must live within a 15–30 minute drive of campus to support residential students during emergencies.

Interested individuals should read further to learn more about the college and the responsibilities for this full-time, benefit eligible, salaried position. Applicants are required to submit a resume and cover letter that describes how your previous experience will contribute to the mission and Progressive Promise of Warren Wilson College.

First consideration will be given to candidates who apply by Sunday, November 2, 2025. All applications must be received electronically. Please be aware no relocation assistance is available for this position.

Minimum Qualifications

• A Bachelor's degree in Social Work or related field, and three years of professional experience working with adolescents or traditional college aged students providing crisis intervention and case management OR a Master's degree in Social Work or related field, and one year of post-graduate degree professional experience working with adolescents or traditional aged college students providing crisis intervention and case management.
• Demonstrated knowledge of mental health and substance abuse assessment, treatment, and referrals.
• Evidence of relationships with community resources and treatment providers to enhance continuity in student support activities.
• Demonstrated experience of planning and delivering psychosocial educational programs to students and employees.
• Effective and direct communication skills and ability to manage multiple tasks.
• Demonstrated knowledge of the application of FERPA and HIPAA.
• Demonstrated ability to work effectively with people from a diverse range of identities and experiences.
• Must live within a 15-30 minute drive to campus to assist residential students in emergency situations.

Preferred Qualifications

• Four or more years of professional experience working directly with adolescents or traditional college aged students in a community mental health setting providing crisis intervention and case management.
• Experience in and educational focus on sexual assault prevention, social skills development and healthy relationships, addiction recovery, and neuro-complexity.
• Training or certification in Mental Health First Aid, desescalation techniques and conflict resolution.
• Prior experience with student services in an educational setting.
• Prior experience working in a community mental health setting.
• Prior experience with electronic medical health records.

Key Responsibilities

Intake and Triage

• Conduct timely and comprehensive student needs assessment and asset-based care coordination for students seeking services, including crisis intervention and risk assessment.
• Participation in rotation of Mental Health Crisis Line some evenings and two weekends a month.
• Evaluate risk levels and make appropriate recommendations for the level of care needed.
• Serve as the first point of contact for students presenting with emergent mental health concerns.
• Case Management and Care Coordination:
• Develop and monitor individualized care plans for students, with a focus on connecting students to both on- and off-campus resources.
• Coordinate care with Counseling Center staff and external providers to ensure smooth transitions for students requiring therapy or higher levels of care.
• Conduct follow-up meetings with students to track progress and address new concerns as they arise.
• Maintain an up-to-date database of community mental health and social service resources, including hospitals and inpatient units.
• Works with an Interdisciplinary Care team to manage student cases, make appropriate referrals and track student progress.

Consultation and Collaboration

• Serve as a primary liaison for case management between the Counseling Center and other campus partners, such as Disability Services, Public Safety, Residence Life, Health Services, Athletics, Student Engagement, etc.
• Provide case management consultation to faculty, staff, and families (with appropriate authorization) regarding students' mental health concerns.
• Participate in weekly staff meetings and campus-wide committees as assigned.
• Design and implement psychosocial educational groups relevant to student interest and needs.
• Design and implement appropriate training for faculty and staff in coordination with the Executive Director for Wellness and Identity Integration.
• Supervise Wellness activities and Crews as assigned by the Executive Director of Wellness.

Documentation and Compliance

• Maintain professional, confidential, and timely student records in compliance with state laws, ethics, and best practices. Must be familiar with FERPA policy for Higher Education.
• Utilize and maintain electronic records.
• Create timely reports regarding counseling center utilization data (including crisis management related incidents e.g. crisis calls, transports, hospitalizations, referrals, etc), student needs, student programming and events.
• Perform other duties as assigned

Our mission: Warren Wilson College's distinctive approach to education intentionally integrates academics, work, and community engagement to cultivate curiosity, empathy, and integrity. We empower graduates to pursue meaningful careers and lead purposeful lives dedicated to a just, equitable, and sustainable world.

We are committed to a culture of educational access and to ensuring that students and employees from a diverse range of identities and experiences will thrive in this community. We seek and support an academically and culturally diverse faculty and staff with a genuine interest in our innovative approach to education and focus on inclusive excellence, as well as a willingness to fully participate in the life of the College. We welcome applications from individuals who have experience working with diverse student populations.

Warren Wilson College is proud to be an equal opportunity employer.