Triage Case Manager (2nd Shift)

The Triage Bridge Housing Program provides temporary housing and assessment for unhoused individuals coming from the street or shelters who are engaged through the agency’s Homeless Outreach Program or referrals from Chicago Continuum of Care partner agencies. This will include individuals with co-occurring serious mental illnesses, substance use disorders, and other factors. The Skilled Case Manager provides intensive Case Management and supportive services to program participants in order to prepare them for placement into permanent housing, including conducting a comprehensive assessment to ensure program participants are connected to the most appropriate housing program. This position collaborates closely with Chicago’s Coordinated Entry System to receive and connect program participants.

Core Competencies

The basic skills needed for the position include, but are not limited to the following:

• Have the ability to conduct a robust assessment to identify the most appropriate type of permanent housing, including permanent supportive housing, senior housing, HIV housing or rapid re-housing.

• Must be able to recognize and assess the signs and symptoms of mental illness, physical illness, development limitations and substance induced behavior and know what proper treatments are for these issues.
• Must possess the ability to provide evidence based practices including Comprehensive Case Management, Harm Reduction, Housing First, Permanent Supportive Housing, Motivational Interviewing and Trauma Informed Care.
• Can communicate relevant information in writing in a clear, concise, and appropriate manner with other staff, supervisors, and program participants.
• Can communicate relevant information verbally in a clear, concise, and respectful manner with other staff, supervisors, and program participants.
• Be able to work in a team environment, share information and coordinate services with other staff and external organizations.
• Be able to complete work independently without prompting. Be able to maintain a schedule and follow through with tasks without prompting.
• Able to ask for input and assistance from your supervisor and accept supervision when in need of information or when there is a clinical issue outside of one’s knowledge base.
• Able to complete required paperwork before deadlines and manage time wisely to follow through with assigned tasks as soon as possible.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Identifying program participants’ needs, including barriers to receiving appropriate services and assisting with effective problem solving to address issues.
• Providing information, linkage, referral and advocacy for program participants with agencies in the community, including crises intervention services when needed.
• Working with the Coordinated Entry System to receive program participants from homelessness and transition to permanent housing.
• Maintaining the confidentiality of client information in any written, oral, or electronic form including, but not limited to, health information, HIV/AIDS status, and disability information. Releasing such information only as needed and with the proper release from the client unless mandated by law.
• Ensure program participants are eating and have access to the food they need.
• Reporting all incidents of abuse, and/or neglect as required by state law.
• Maintaining accurate and up-to-date records using HMIS and paper files on all program participants receiving services, including maintaining records necessary to fulfill grant requirements and for any third-party payers.
• Coordinating the provision of appropriate services from other providers from the community at buildings in which program participants are living.
• Working cooperatively with entire team to ensure residential stability of program participants.
• Identifying and developing training opportunities for program participants.
• Completing required documentation for Coordinated Entry, HMIS and compliance in a timely manner.