Triage Medical Assistant

✨ Why Join Primary Care Partners? We Take Care of You While You Care for Others! ✨

At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

Base pay $18.95-21.95

Benefits $7-8

Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.

Job Summary:

As the Triage Medical Assistant you become the advocate between the provider and the patient. This position gives our patients guidance, direction, assistance and coordination of nursing care driven by our providers

Duties/Responsibilities:

• Assure positive communications physicians, patients/families, staff and outside facilities. Communicate clearly with patients relaying information from providers and other sources. Assess the patient’s needs and relays to the provider any concerns.
• Work independently utilizing critical nursing skills; which includes, Management of and Prioritizing severity of Triage tasks and incoming calls including critical care such as: Chest pains, Shortness of breath, abdominal pain, allergic reactions, etc.
• Responds to emergent health conditions for patients in office and at Diagnostics
• Reporting, ordering and scheduling of diagnostic tests, Referrals to other Offices and other miscellaneous items
• Referrals to Home Health, Hospice, and Nursing Home placements and the coordination of care with outside facilities and our in house CCM group.
• Refilling and monitoring the use of medications and pain management, implementing the Chronic Opioid use and Protocol and the calculations of the MEDD. Communicates with patients regarding prescription need, clarification and collaborating to be sure patients have correct understanding of use and refill protocol
• IV therapy if certified (can be certified here if willing)
• Case Management of the following protocols and implementing the action plan and prescribing of medications; UTI’s, Strep, Vaginal Candidiasis, COPD, CHF, Asthma, and Coumadin, chronic opioids and pain management.
• Supporting floor staff when needed (blood draws, catheters, injections) ordering of STAT tests, ETC
• Assisting with completion of paperwork such as FMLA, FAMLI, LOA, DME, Oxygen cert, ETC
• Any other items providers feel they need help with or find need immediate attention.

Experience:

Must be a Medical Assistant who has a caring personality and a positive attitude. Have the ability to remain calm under pressure and exhibit sound nursing judgment; excellent time management skills, problem solving abilities, and good communication skills. Having good pharmacology knowledge is definitely a plus as well as having Good computer skills, being detail oriented and self- motivate; being able to Multi-task is a must as well as working in a busy environment.

Education Requirements:

Have appropriate education for a Medical Assistant

Working Conditions:

Works in a well-lighted area; primarily seated at a desk, extensive telephone and computer work

Risk Level:

High to Moderate exposure

Other Duties:

Please note this job description is not designed to cover or contain a full listing of activities, duties or responsibilities that are required of the employee for this job.