Triage Nurse

<Company Overview>
Grow Pediatrics is an established, family-owned clinic, which provides exceptional pediatric primary care. Our team consists of pediatric providers, nurses, medical assistants, and administrative staff. We are looking for a triage nurse to join our staff.

<Job Overview>
Our Triage Nurses provide clinical assessment and guidance to patients via telephone or telehealth platforms. This role involves evaluating patient symptoms, determining urgency of care, and directing patients to appropriate levels of care while ensuring high-quality, patient-centered service. The position offers flexible work arrangements, including on-site, remote, or hybrid options.

<Duties>

• Conduct comprehensive patient assessments via phone or virtual platforms using established clinical protocols
• Triage patient symptoms and determine appropriate level of care (e.g., home care, clinic visit, emergency services)
• Provide evidence-based clinical advice and health education to patients and caregivers
• Document all patient interactions accurately in the electronic health record (EHR) system
• Collaborate with providers and care teams as needed
• Escalate urgent or complex cases according to established guidelines
• Maintain patient confidentiality and comply with HIPAA and organizational policies
• Participate in quality improvement initiatives and ongoing training

<Skills>

• Active Registered Nurse (RN) license in good standing (state-specific requirements apply)
• Minimum of 2–3 years of clinical nursing experience (e.g., ER, urgent care, primary care, or similar)
• Strong clinical assessment and critical thinking skills
• Excellent verbal communication and active listening abilities
• Proficiency with electronic health records and basic computer systems
• Ability to work independently and manage time effectively
• Previous phone triage, telehealth, or call center experience
• Previous pediatric care experience strongly preferred

Pay: $35.00 - $37.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Vision insurance

Work Location: Remote