UAS Support Engineer

As a Technical Support Engineer at Quantum-Systems, you will play a pivotal role in addressing complex challenges within the fast-paced and competitive government UAS industry. This position calls for a creative problem solver who can navigate multifaceted technical issues across our platforms while supporting the deployment of cutting-edge technologies that are reshaping the battlespace.

You will demonstrate strong technical acumen and a customer-first mindset as you support fielded systems, identify opportunities for operational improvements, and contribute to the advancement of new technologies aligned with our vision for Unmanned Aerial Systems (UAS) and Airborne Artificial Intelligence.

Responsibilities:

Support customers by resolving complex technical issues, leveraging industry best practices and troubleshooting methodologies.
Communicate effectively with customers via phone, email, or chat to understand issues and deliver timely, accurate solutions.
Maintain a high level of customer satisfaction and trust through proactive communication, professionalism, and a customer-first mindset.
Implement solutions using documented procedures, technical resources, and knowledge base articles to ensure consistency and reliability.
Document all customer interactions and resolutions in detail to support knowledge sharing and continuous improvement.
Contribute to the development and maintenance of a robust knowledge base, including FAQs and troubleshooting guides.
Collaborate closely with the Quantum-Systems Programs team to align support efforts with mission goals and project timelines.
Work in partnership with the Quantum-Systems Engineering team to identify root causes and drive product improvements.
Exemplify and promote Quantum-Systems’ core principles in all interactions and responsibilities.

Requirements:

Contributes to team success with a positive attitude and a solutions-oriented, can-do approach.
Bachelor of Science (BS) in a Science, Technology, Engineering or equivalent professional experience.
3+ years of direct customer interaction, supporting software/hardware installation and troubleshooting.
Proven ability to work independently as well as collaboratively within a team environment.
Strong verbal and written communication skills, with the ability to explain complex technical topics clearly
Skilled in writing highly technical incident reports, service bulletins, and documentation.
Experienced in root cause analysis using data obtained from aircraft flight logs.
Capable of delivering clear, concise technical instructions to customers through verbal and written communication.
Strong interpersonal skills, with the ability to build and maintain positive customer relationships.
Demonstrated ability to prioritize, manage, and execute multiple responsibilities efficiently.
Adept at analyzing complex technical issues and developing effective, data-driven solutions.
Must be a U.S. Citizen and able to pass a background check due to government contracts.
Willingness to travel up to 10% as required.
This is an on-site position. Occasional domestic and international travel may be required to support business operations.

Preferred Qualifications:

3+ years of support for UAV or Robotic systems
Success in a startup environment demonstrating adaptability.
Experience with Unmanned Aircraft support experience a plus.
Part 107 Remote Pilot Certificate.