Underwriting Client Specialist II (Hybrid)

This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

POSITION SUMMARY:

The Underwriting Client Specialist II utilizes foundational underwriting knowledge to take on more advanced responsibilities in client communication, risk evaluation, and operational excellence. This role is a key resource in facilitating client-underwriter interactions, ensuring the accuracy and efficiency of policy transactions, and delivering exceptional service. The position requires a proactive individual with strong analytical skills, advanced communication abilities, and a collaborative mindset. The ideal candidate will expand their expertise in underwriting principles, contribute to process improvements, and drive results while upholding company standards.

*This role supports all underwriting with an immediate focus on Personal Lines.

Principal Accountabilities:

1. Planning and Delivery:

Analyze and evaluate more complex insurance applications to determine eligibility, coverage options, and risk profiles.

Process advanced underwriting tasks efficiently, maintaining a high level of accuracy and adherence to established guidelines.

Stay current with underwriting guidelines, company policies, and evolving industry regulations.

Assist in training and mentoring entry-level team members to ensure consistency in task execution and knowledge sharing.

Take initiative in identifying and implementing process improvements to enhance underwriting workflows.

Responsible for policy reinstatement review within outlined authority level.

2. Business Insight and Analytics:

Utilize advanced data-driven insights to assess risk and recommend customized policy terms.

Conduct in-depth analysis of underwriting metrics and trends, providing actionable insights to management.

Participate in projects to enhance underwriting processes, leveraging feedback and data analysis.

Monitor and improve the accuracy of underwriting outputs to align with organizational goals.

3. Communication and Relationship Building:

Participate in agency visits and training.

Act as the primary contact for agents and clients, addressing inquiries and resolving complex issues promptly and effectively.

Strengthen relationships with internal and external stakeholders, fostering collaboration and mutual trust.

Lead communication efforts to ensure clear positive alignment between underwriting teams, agents, and clients.

Advocate for client needs while balancing organizational objectives and risk considerations.

4. Leadership:

Provide guidance and support to entry-level team members, sharing expertise and promoting professional growth.

Demonstrate initiative by suggesting improvements to underwriting guidelines based on trends and agent feedback.

Actively participate in cross-departmental initiatives to contribute to broader business objectives.

Uphold and promote positive engagement, encouragement, and collaboration amongst team members and other departments.

Job Requirements:

Experience:

Minimum 2-3 years of experience in an underwriting and/or insurance operations role preferred.

Knowledge of property and casualty insurance products required; comprehension with Personal Lines strongly preferred.

Effective customer service skills in prior role(s).

Ability to handle advanced clerical and technical tasks in a fast-paced professional office environment.

Education:

Bachelor’s degree preferred but not required.

Further education/experience in insurance-related fields is an advantage.

Skills:

Advanced proficiency in multiple operating systems and underwriting tools.

Strong analytical and problem-solving skills with a focus on detail and accuracy.

Excellent written and verbal communication skills with an ability to adapt to diverse audiences.

Exceptional organizational skills, with the ability to manage competing priorities and meet deadlines.

Strong interpersonal skills and the ability to build lasting relationships with clients and colleagues.

Salary Range: $53,000 – $58,000. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience and qualifications.

Job Type: Full-time

Pay: $53,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Quincy, MA 02169 (Required)

Work Location: Hybrid remote in Quincy, MA 02169