Underwriting Support Associate - Life Insurance

Looking for more than just a job? You’ve found it.

At Pekin Insurance, you’re not a number—you’re part of something bigger. For over 100 years, we’ve built a community where people are valued, supported, and empowered to grow. Here, you’ll find a workplace where collaboration is real, ideas are welcome, and the work you do truly matters. We’re proud to help people through life’s toughest moments—and it’s our people who make that possible.

From day one, you’ll be encouraged to bring your whole self to work, take on meaningful challenges, and grow in ways that matter to you.

This is your opportunity to belong, thrive, and make a difference—right here at Pekin Insurance.

Position Overview

The Underwriting Support Associate processes new insurance applications from receipt of application to policy delivery. This position is also responsible for data imaging and indexing of documents.

Essential Job Functions

• Reviews applications and confirms that required signatures, forms, and related files are completed accurately
• Verifies agent licensing and works with the Marketing Department on obtaining updated licenses
• Requests claims history and microfilm documents
• Enters new case date into appropriate systems
• Applies premiums received and creates and initiates initial and automatic premium drafts
• Assembles and binds contracts for mailing, ensuring that all required documents are included
• Initiates correspondence regarding outstanding requirements
• Calculates initial premiums due, completes accounting transactions, and processes refunds
• Prepares, scans, and indexes documents and images being converted into electronic format
• Maintains all scanned documents in meticulous order
• Processes microfilm print requests
• Ensures all workflow items are completed in a timely manner and within quality expectations
• Escalates issues and concerns from customers as needed
• Recognizes general issues and concerns and suggests process improvements
• Works with other departments to resolve processing issues
• Performs other duties as assigned

Education & Experience

Required

• High School diploma or equivalent
• Typically requires 0-2 years of experience in related field

Preferred or Specialized

• Prior experience in an office environment

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Basic skill in:

• Completing assignments accurately and with attention to detail
• Data entry with minimal errors

Basic ability to:

• Perform routine office work using basic clerical skills
• Communicate effectively in both oral and written form
• Work as a team member and follow directions
• Adapt to changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment
• Work comfortably in a fast-paced work environment

Basic knowledge of:

• Microsoft Office software

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Pay Range:

• $17.79/hour - $22.60 per hour
  • This range is based on the expected level of experience and skills for this position. Final compensation will depend on individual

Benefits:

• Health, Dental and Vision Insurance
• Generous 401(k) with company match
• Paid Time Off (PTO) with Paid Holidays
• Flexible/Hybrid Work Schedule
• Paid Volunteer Program

For more information about the benefits we offer, please visit our Careers Page.