Universal Banker

At Columbus Bank and Trust, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Full Time, Hourly, Mon-Sat

Seeking a team oriented, positive and outgoing professional for the Universal Banker role at Columbus Bank and Trust!

What’s in it for you?

Columbus Bank and Trust has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

All Full Time are eligible for benefits including:

• Competitive Pay
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/SEP/ Bonus
• Career development/Training/Career coaching/Job shadowing
• Employee banking benefits and other discounts

About Us

Columbus Bank and Trust Company is a locally owned hometown bank that first opened its doors on February 2, 1935. Since that day, we have remained deeply rooted in the Columbus community, proudly maintaining local ownership for more than 90 years.

The original owners—R.V. Prokop, J.H. Moeller, and W.E. Barkley established the bank with a commitment to personal service and community investment. In 1938, the Bradley Family acquired the bank and guided it for 75 years. In July 2013, a local group of investors purchased Columbus Bank and Trust Company, reaffirming its commitment to remaining locally owned and community driven. Jeff Johnson was appointed President and Chairman of the Board at that time.

Today, Columbus Bank and Trust Company continues that legacy under the leadership of Joshua Johnson, President & Chief Executive Officer, with Jeff Johnson serving as Chairman of the Board.

The bank has experienced meaningful growth over the past two decades. In 2004, our Highway location opened to better serve our expanding customer base, and our Downtown location has undergone several renovations to enhance both customer experience and operational efficiency. While we have grown in size, services, and technology, our focus has never changed.

Our strength lies in relationships. Our employees are actively involved in civic, church, and local organizations, investing their time and leadership into making Columbus stronger. We believe community banking is more than transactions, it’s partnership, trust, and long-term commitment.

For generations, Columbus Bank and Trust Company has remained:

Customer Focused. Community Minded. LOCALLY Owned.

And we remain committed to carrying that legacy forward for generations to come.

Our Mission Statement

To be the locally owned, hometown bank, providing a wide range of exceptional financial services that meet the needs of our customers through our dedicated, knowledgeable and courteous employees.

What will you be doing?

The Universal Banker role provides a well-rounded foundation in community banking while delivering exceptional customer experiences. This position offers daily variety, serving in both Teller and Personal Banker capacities depending on customer needs and staffing flow.

In this role, you will:

• Provide prompt, accurate, and efficient processing of customer transactions while adhering to all bank policies, procedures, and regulatory requirements.
• Deliver an outstanding customer experience by greeting customers warmly, actively listening to their needs, and resolving questions with professionalism and care.
• Open new accounts and assist customers with a full range of deposit and digital banking products.
• Identify opportunities to deepen customer relationships through thoughtful recommendations and cross-selling of appropriate products and services.
• Recognize financial needs and confidently refer customers to internal experts (lending, mortgage, treasury management, etc.) to provide comprehensive solutions.
• Maintain strong knowledge of the bank’s products, services, and technology to educate and support customers effectively.
• Balance cash drawers, manage daily settlement processes, and assist with branch operational responsibilities.
• Safeguard customer information and uphold strict compliance with all banking laws, regulations, and internal controls.
• Participate in ongoing training and professional development opportunities to expand knowledge and advance within the organization.
• Contribute to a positive team culture by supporting branch goals and embodying our shared values.

Universal Bankers are critical to delivering on our commitment to being Customer Focused, Community Minded, and Locally Owned.

Universal Banker Qualifications:

Qualifications

Required Qualifications:

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to handle confidential information with discretion and integrity
• Detail-oriented with strong organizational and time management skills
• Basic mathematical proficiency and ability to accurately process transactions
• Comfortable using computers and learning banking systems and digital platforms
• Ability to work flexible hours within branch operating schedule

Preferred Qualifications:

• Previous cash handling or retail customer service experience
• Prior banking or financial services experience
• Experience opening deposit accounts or cross-selling products
• Knowledge of banking regulations and compliance standards

Key Competencies:

• Positive, professional attitude
• Relationship-building mindset
• Team-oriented and collaborative
• Adaptable and able to thrive in a fast-paced environment
• Commitment to continuous improvement and professional growth

Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

• Complete compliance training and adhere to internal procedures and controls, as required.
• Report any known violations of compliance policy, laws, or regulations.
• Report any suspicious customer and/or account activity.

Columbus Bank and Trust is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer -Member FDIC

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.