Universal Banker (Teller / Customer Service Representative)

About the Role

We are seeking a detail-oriented and operations-focused Universal Banker, to support branch operations through accurate transaction processing and high-quality customer service. This role is responsible for ensuring operational efficiency, maintaining compliance, and delivering a consistent and professional client experience.

The ideal candidate is highly organized, dependable, and able to balance transactional responsibilities with customer interaction, all while contributing to a positive and efficient branch environment.

Key Responsibilities

Branch Operations & Transaction Processing

· Process daily transactions including deposits, withdrawals, transfers, and payments with accuracy

· Ensure all transactions comply with bank policies, procedures, and regulatory requirements

· Maintain proper cash handling and balancing procedures

· Support overall branch operations to ensure efficiency and service excellence

Customer Service & Support

· Provide exceptional customer service by assisting clients with routine banking transactions and inquiries

· Assist clients with account inquiries, problem resolutions, and service requests

· Maintain a courteous and service-oriented environment while prioritizing accuracy and efficiency

· Support customers in navigating basic banking services and account needs

Operational Support & Compliance

· Adhere to all bank policies, procedures, and regulatory requirements

· Support audit processes and ensure proper documentation and recordkeeping

· Assist with branch reporting and administrative tasks as needed

Team & Branch Support

· Collaborate with branch team members to ensure smooth daily operations

· Provide operational support to Branch Managers and staff as needed

· Maintain flexibility to assist in various functions within the branch

Qualifications

· High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

· 1-3 years of banking, teller or operations experience preferred

· Strong cash handling and transactional accuracy skills

· Working knowledge of banking regulations and compliance practices preferred

· Excellent attention to detail and organizational skills

· Strong communication and customer service abilities

· Ability to multitask and work efficiently in a fast-paced environment

· Proficiency in Microsoft Office (Word, Excel, Powerpoint)

Key Competencies

· Operational accuracy and attention to detail

· Cash handling and accountability

· Regulatory compliance awareness

· Time management and efficiency

· Problem-solving and critical thinking

· Communication and teamwork

· Adaptability and reliability

Compensation

Salary Range: $50,000 - $65,000 annually (based on experience)

Equal Opportunity Employer

Beacon Business Bank is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics.

Fair Chance Act

Qualified applicants with arrest and conviction records will be considered in accordance with applicable laws.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Banking: 1 year (Preferred)

Work Location: In person